German speaking Onboarding Account Manager

About the job German speaking Onboarding Account Manager

Join our dynamic team in vibrant Barcelona and work on an exciting project with Digital Marketing Ads - a game-changing tool for businesses everywhere!

This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base.

Responsibilities

• Make outbound customer calls to promote and sell services.
• Detect and understand customer's objectives and offer adapted solutions for their needs.
• Set up strategic, results-driven campaigns designed for immediate impact and long-term sustainability.
• Be responsible for increasing spend and campaign's upselling.
• Create, maintain, and update a customer database with complete information.
• Handle a high volume of potential clients daily through phone calls.

Requirements

• BA/BS degree (MA/MSc in Marketing or Communications preferred) OR equivalent work experience.
• Language skills: C2 level of German and English.
• 2 years experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
• Demonstrated ability to work independently and consistently deliver impactful results.
• Strong experience managing customer relationships and improving CRM systems for business outcomes.
• Regularly integrates AI tools into workflows and interprets insights to personalize outreach.
• Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences.
• Thrives in a goal-oriented environment and contributes actively to team success.
• Strong written and verbal presentation skills.
• Self-motivated and proactive, with a confident and determined mindset.
• Works independently while actively collaborating with team members.
• Solid business acumen with the ability to analyze market trends and support strategic decisions.
• Skilled in conducting competitor analysis and identifying market trends to inform strategic positioning.
• Strong customer focus and commitment to delivering high-quality experiences.

Specialized Skills for the German Market:

• Market Understanding: clear understanding of the German market, including cultural nuances and business practices.
• Strategic Thinking: capability to identify and target companies with growth potential.
• Problem-Solving: complex problem-solving skills to navigate complex contexts.
• Analytical Skills: proficiency in analyzing market trends and customer data.
• Relationship Building: ability to build and maintain relationships with key stakeholders in the German market.
• Ability to unlock substantial opportunities within a market brimming with potential for expansion.
• German cultural awareness: understanding the business etiquette and cultural nuances of the region to build rapport and trust with potential clients.
• Stakeholder Management: ability to manage complex stakeholder structures, including multiple agencies and sceptic customers.
• Demonstrate a strong understanding of the existing digital marketing ecosystem in each German region and be able to position Google Ads as a valuable and integrated solution.
• Ability to manage more sophisticated questions about ROI and integration with other platforms.

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of 24.310€ + up to 4.290€ gross/year in bonus.
• Relocation Support.
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.