German Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

German Speaking Rent-a-Car Consultant
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing professionals in premium roles spanning numerous industries - including tourism, hospitality, finance, and technology - we pride ourselves on delivering a personalised, world-class recruitment experience. At Mercier Consultancy Group, we don't just find you a job; we help you build a career and a life you love.
Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Rent-a-Car Consultant to join a dynamic, fast-paced team based on-site in Sofia, Bulgaria. This exciting German Speaking Rent-a-Car Consultant position in Bulgaria sits at the heart of the tourism industry, where you will serve as the primary point of contact for German-speaking travellers seeking premium vehicle rental solutions as part of their travel experience. If you are passionate about tourism, customer service excellence, and are looking for German-speaking jobs that offer genuine international career growth, this role was made for you.
Key Responsibilities

• Serve as the dedicated consultant for German-speaking customers, assisting them with vehicle rental bookings, modifications, and cancellations within the tourism and travel sector.
• Provide personalised vehicle recommendations tailored to each traveller's itinerary, budget, and tourism needs, ensuring an exceptional end-to-end rental experience.
• Handle inbound enquiries via telephone, email, and live chat from German-speaking clients, delivering prompt, professional, and solutions-oriented responses at all times.
• Process and manage rental agreements, payments, and customer documentation in accordance with company policy and tourism industry compliance standards.
• Proactively upsell relevant add-ons such as insurance packages, GPS navigation, child seats, and additional driver options to enhance customer travel experiences.
• Collaborate closely with tourism partners, travel agencies, and hospitality providers to ensure seamless coordination of vehicle services for guests.
• Log and track all customer interactions accurately within the company's CRM system, maintaining high data integrity and service quality standards.
• Escalate complex or unresolved customer issues to the appropriate teams, ensuring every German-speaking client receives a satisfactory and timely resolution.

Requirements

• Native or fluent German language skills (spoken and written) are essential for this role - this is a non-negotiable requirement for all applicants.
• Valid EU passport (mandatory).
• A strong background or genuine interest in the tourism, travel, or hospitality industry is highly desirable.
• Previous experience in customer service, rent-a-car operations, travel consultancy, or a related tourism field is a significant advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly with international travellers and tourism clients.
• Comfortable working in a target-driven, on-site environment and capable of managing multiple customer interactions efficiently.
• Proficiency in English is a plus; familiarity with CRM tools or reservation systems within the tourism sector is beneficial.

Benefits
What We Offer

• Competitive Monthly Salary reflecting your skills and experience in the tourism industry.
• Fully Paid Training to ensure you are set up for success from day one in this German-speaking role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package - including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Ongoing career development opportunities within a leading international firm operating across the tourism and BPO sectors.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that blends the richness of Eastern European culture with a surprisingly vibrant and modern lifestyle. Sofia, the capital of Bulgaria, is a thriving cosmopolitan city where ancient history - from Roman ruins to medieval Orthodox churches - sits seamlessly alongside contemporary art galleries, world-class restaurants, and a buzzing nightlife scene. Bulgaria enjoys a wonderful climate, with warm, sun-drenched summers perfect for exploring the country's breathtaking mountains, Black Sea coastline, and UNESCO World Heritage sites, making it an ideal base for anyone who loves travel and tourism in their personal life as much as their professional one.

Beyond its remarkable culture, Bulgaria is widely celebrated for its outstanding quality of life at a highly affordable cost of living - a combination that is increasingly difficult to find anywhere else in Europe. From its extraordinary cuisine - think fresh local produce, hearty traditional dishes, and outstanding wines - to its warm and welcoming communities, Bulgaria has a unique way of making newcomers feel immediately at home. For internationally-minded professionals exploring Jobs in Bulgaria, Sofia in particular offers an excellent infrastructure, a growing expat community, and a standard of living that allows you to enjoy every moment outside of work just as much as the exciting career opportunities that await you inside the office.
How to Apply

Are you ready to take the next step in your career and seize this outstanding German Speaking Rent-a-Car Consultant position in Bulgaria? Whether you are an experienced tourism professional or a passionate customer service expert looking to explore exciting German-speaking jobs abroad, we want to hear from you. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group team will be in touch to guide you through the next steps. We look forward to welcoming you to our global family and helping you build a truly rewarding career - starting with an unforgettable new chapter in Bulgaria.