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German Speaking Service Desk Agent
Erstellungsdatum 16.03.2026
1 haben sich bereits beworben
- Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
- Participating in on-call duty.
- Creating, categorizing, resolving, and documenting tickets.
- Serving as a liaison with system specialists and other departments.
- Controlling, monitoring, and delegating tickets based on SLAs.
- Documenting solution descriptions and maintaining the knowledge database.
- Providing training for new team members.
- Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
- Handling major incidents and communicating updates to management and departments.
- Conducting remote troubleshooting for end users.
Requirements
- Completed training as an IT specialist or relevant professional experience
- Strong focus on customer service and satisfaction
- Proficient language skills in Hungarian, German, and English
- Solid understanding of current PC architectures, hardware, and software technologies
- Experience with Active Directory
- Familiarity with remote desktop tools
- Quality-driven and solution-focused approach to work
- Able to collaborate effectively in a team, possess strong communication skills, and demonstrate resilience
- Exceptional customer service orientation - ideally with experience in retail
Benefits
- Assume a significant and demanding position that offers high visibility
- Acquire knowledge about the defense and automotive sectors
- Take advantage of numerous professional training opportunities and events
- Experience our flexible international work setting, with an official office located in Budapest and the possibility of working up to 100% remotely
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