German-Speaking Solutions Agent for Booking.com | Work in Athens, Greece

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Solutions Agent for Reservations to join an industry-leading digital solutions provider in Greece. In this role, you'll be the face of the company-delivering top-tier support, solving customer queries, and making a real impact with every interaction.

Please note: While you will be dedicated to representing Booking.com, you will be directly employed by our partner-an industry-leading digital solutions and customer service provider based in Greece.

If you're ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we've got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease.
Key Responsibilities

• Handle customer inquiries for German speaking customers via calls, chats and/or phone calls.
• Resolve complaints professionally to maintain high customer satisfaction.
• Assists customers with booking, changing, or canceling reservations.
• Answers questions about accommodations, payments, policies, and travel services.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.

Requirements

• Native-level fluency in German (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Benefits

• Competitive Monthly Salary,
• 2 Extra Salaries per year, in the form of a 13th and 14th Salary.
• Monthly Performance Bonus, rewarding you for your dedication
• Fully Paid Relocation: Flight, Transfer & Hotel Included
• Continuous support during and before your relocation to Greece
• Stable career development opportunities within a multinational conglomerate
• Fully Paid Training,
• Health Insurance,
• And Much More..