German Speaking Support Consultant - Smart Cities | Work In Greece

Mercier Consultancy is excited to announce an opening for a German Speaking Support Consultant specializing in Smart Cities, with a location in beautiful Greece! This position offers a unique opportunity to engage with clients involved in urban innovation and smart solutions, helping them to enhance their operations and community engagement.

As a Support Consultant, you will provide exceptional assistance to our German-speaking clients, addressing inquiries related to our Smart Cities initiatives. You will be the go-to resource for clients seeking guidance on our services, assisting them in navigating the complexities of smart technologies and solutions. Join our dynamic team to make an impact in the growing field of urban development!
Responsibilities

• Provide expert support to German-speaking clients regarding Smart Cities solutions via phone, email, and chat
• Troubleshoot technical issues and provide timely resolutions to client inquiries
• Educate clients on the functionalities and benefits of our Smart Cities services
• Document and manage all client interactions and support requests in our CRM system
• Collaborate with technical and project teams to resolve complex client issues
• Gather feedback from clients to identify improvement opportunities in services
• Participate in training programs to stay informed about industry trends and new technologies

Requirements

• Fluency in German and English, both written and verbal
• Strong customer service orientation with effective communication skills
• Ability to understand and navigate smart technology solutions
• Detail-oriented with excellent problem-solving abilities
• Capability to work independently and as part of a collaborative team
• Experience in customer support, preferably within the tech or smart city sectors, is a plus
• A proactive approach to learning and development in a rapidly evolving field

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...