German Speaking Team Leader

German Speaking Team Leader
Budapest, Hungary - Hybrid - Customer Operations

Custom Connect is a Business Process Outsourcing (BPO) company specializing in creating customer experiences. With offices on three continents, we deliver onshore, nearshore, and offshore solutions. Our international footprint enables us to support partners in Europe, Africa, North America, and Oceania with multilingual, flexible, and efficient customer engagement.

The companyblends cutting-edge technology, smart analytics, global talent, and a collaborative mindset to achieve one goal: bringing organizations and customers closer through meaningful dialogue.

• International & multilingual: Active on three continents, delivering multilingual services to support diverse markets and customers worldwide.

• Flexible & solution-oriented: We quickly adapt to partner needs with agile, efficient, and future-ready customer contact solutions.

• Passion for customer dialogue: We combine human interaction and innovation to create seamless, high-quality customer experiences.

• Responsible & sustainable: We value people and the planet, ensuring ethical, secure, and socially responsible business practices.

The Hungarian Customer Operations Team
We believe Budapest can become an important location for delivering great customer partnerships.
From a business perspective, the advantages are equally compelling:
• Strong English proficiency
• Impressive multilingual capability across European languages
• Analytical and technical depth
• EU regulatory alignment
• Commercially sustainable cost structures

Currently our Hungarian team is supporting one of the biggest telecommunications company in Switzerland from Budapest, where the language requirement is C1-level German. We would like to continue growing our site hence we're now looking for our second Team Leader who could join us latest in January 2027. In the meantime we're working hard to enroll company-wide ways of working and to introduce local processes and widen the list of our employee benefits. If you're keen to be part of a journey which has just started and motivated to grow in your role in a fast pace, we believe this role will be interesting for you.

What You'll Be Doing

• Leading your team - You'll manage, coach and develop a team of Technical Support Specialists, creating an environment where colleagues feel engaged, supported and motivated to perform at their best.

• Performance coaching - You'll conduct regular 1:1 meetings, provide ongoing feedback, recognise achievements and support colleagues in reaching both performance and development goals.

• Driving operational excellence - You'll own your team's operational performance, monitor KPIs, identify trends and implement actions that improve customer experience and business results.

• Supporting new colleagues - You'll play an active role in onboarding by checking in with new joiners, helping them build confidence and partnering with Trainers and Technical Support Experts throughout their development.

• Client collaboration - You'll regularly represent the operation during client meetings, communicate operational updates and build trusted relationships with client stakeholders.

• Continuous improvement - You'll identify opportunities to improve processes, ways of working and employee experience while encouraging your team to share ideas and challenge the status quo.

Who You Are

• Language skills - You have C1-level German and at least B-level English for internal communication.

• People leader - You have previous experience leading and developing teams within customer service, technical support or a similar operational environment.

• Performance driven - You're comfortable analysing KPIs, identifying opportunities and coaching individuals towards improved performance.

• Excellent communicator - You communicate confidently with colleagues, senior stakeholders and clients while adapting your style to different audiences.

• Customer-focused mindset - You understand what excellent customer experience looks like and inspire your team to consistently deliver it.

• Coach & mentor - You enjoy helping others succeed through regular feedback, development conversations and supportive leadership.

• Problem solver - You remain calm under pressure, take ownership of challenges and make sound decisions in a fast-paced operational environment.

• "Start-up mindset" - You're excited by change, enjoy building new ways of working and thrive in a growing organisation where flexibility and initiative are valued.

Perks of the job

• Competitive base salary (range starts from monthly gross 1,100,000 HUF)

• Monthly SZÉP card budget

• Monthly Home office budget

• Travel and Vision budget

• Referral Bonus

• Weekly 2 days of Home office (post-probation)

• Central office location (Corvin-negyed)

• Modern office environment (including free coffee, snacks, fizzy drinks)

• Career development within an international organisation

Our Process

• Pre-screening call with our Talent Acquisition Specialist (30 mins)

• Hiring Manager Interview (45 mins)

• Client-led Language Test (30 mins)

Let's start the dialogue
If you are interested in this role, please don't shy away applying for it! During our first discussion we would talk more about the opportunity.

Diversity of Thought
Great ideas are shaped by diverse perspectives. As part of our commitment to fair and inclusive hiring, we welcome candidates regardless of their background, identity, or experience. If you see yourself succeeding in this role, we encourage you to apply.