GERMAN SPEAKING TECHNICAL SUPPORT AGENT (AMS)

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a globally renowned luxury vehicle manufacturer, known for setting the benchmark in automotive excellence. With a rich heritage spanning over a century, the company has consistently been at the forefront of innovation, blending cutting-edge technology with elegant design to create vehicles that epitomize sophistication and performance.

ABOUT THE ROLE

As a German Speaking Technical Support Agent, you will be responsible for providing application support and troubleshooting by utilizing solution databases. You will interact directly with customers, assisting end-users with application-related issues, permissions management, and incident resolution. This role involves coordinating with end customers and feature teams to resolve tickets efficiently. Experienced agents may also rotate into product support roles and participate in on-call duties.

RESPONSIBILITIES:

• Troubleshoot and resolve issues using solution databases.
• Provide application support and end-user assistance.
• Manage permissions and handle incident, service request, and change management tasks.
• Identify and analyze problems, working closely with customers and feature teams to find solutions.
• Create, process, coordinate, and resolve tickets efficiently.
• Collaborate with end customers and product/application feature teams.
• Participate in product support rotations and on-call duties as needed.

REQUIREMENTS

• Proficiency in ITIL frameworks for incident, service request, and change management.
• Knowledge of platform, database, and infrastructure components.
• Experience with event management and AMS practices.
• Strong problem-identification and analytical skills.
• Proficiency in German (B2 level) and English.
• Ability to work closely with end customers and technical teams in a collaborative environment.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Chance to switch projects after one year.
• Team building and victory celebration compensation every quarter.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on a project.
• Mental health support including psychologist consultations and seasonal activities with colleagues (from walking challenges to wakeboarding).
• Health insurance for Lithuanian residents.
• Referral bonuses.
• Loyalty days.
• Recognition of important occasions of your life.