German Speaking Travel Advisor Online Travel Agency - Work Remote In Bulgaria

German Speaking Travel Advisor Online Travel Agency
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from the very first conversation. At Mercier Consultancy Group, we don't just find you a job - we build your future.
Job Overview

We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria, one of the most sought-after German-speaking jobs currently available in the European travel sector. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. If you are enthusiastic about the travel industry, fluent in German, and eager to advance your career with a competitive package that includes a €1,500 signing bonus and a fully paid relocation package, this is the perfect opportunity for you.
Key Responsibilities

• Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat, ensuring a superior customer experience throughout the entire booking journey.
• Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services through the online travel agency platform.
• Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements in a timely and professional manner.
• Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience while contributing to overall revenue targets.
• Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options to provide accurate and reliable guidance to customers.
• Liaise with third-party suppliers, airlines, and hotel partners as necessary to resolve customer queries and ensure seamless service delivery.
• Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system in compliance with data protection guidelines.
• Collaborate with team members and supervisors to maintain high service quality standards and contribute to a positive, high-performance team environment.

Requirements

• Native or fluent German language skills (spoken and written) are absolutely essential for this role, as you will be communicating exclusively with German-speaking customers.
• Valid EU passport (mandatory) - candidates must hold a valid European Union passport to be eligible for this position.
• A genuine passion for travel and tourism, with solid knowledge of destinations, travel products, and the online travel agency landscape.
• Previous experience in a customer service, travel consultancy, or hospitality environment is strongly preferred.
• Excellent communication and interpersonal skills with a confident, empathetic, and solution-oriented approach to customer interactions.
• Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications; experience with GDS platforms such as Amadeus or Sabre is a distinct advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously in a fast-paced environment.

Benefits
What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the travel industry.
• Fully Paid Training Programme to ensure you are fully equipped with the knowledge and tools needed to excel in this role.
• Comprehensive Health Insurance for your peace of mind and well-being.
• Fully Paid Relocation Package including covered flight costs, airport transfer, and hotel accommodation to make your move to Bulgaria as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery.
• €1,500 Signing Bonus (one-time) awarded to all successful new hires upon joining the team.
• Ongoing career development opportunities within a rapidly growing international organisation.
• And Much More - including team events, a supportive multicultural work environment, and the chance to build a long-term career in the travel industry.

Life in Bulgaria

Bulgaria is a remarkably vibrant and diverse country that offers an exceptional quality of life at an affordable cost, making it one of the most attractive relocation destinations in Europe for international professionals. From the cosmopolitan energy of Sofia - Bulgaria's thriving capital city - to the stunning Black Sea coastline and the majestic Rhodope and Balkan mountain ranges, Bulgaria offers a lifestyle that is as rich in natural beauty as it is in cultural heritage. With a warm continental climate, breathtaking landscapes, and a welcoming local community, Bulgaria is a place where both your professional and personal life can genuinely flourish.

Life in Bulgaria is characterised by an exceptional blend of old-world charm and modern convenience, with world-class restaurants, vibrant nightlife, historic UNESCO-listed sites, and excellent international transport connections all within easy reach. Bulgaria consistently ranks among Europe's most affordable countries for everyday living, meaning your salary goes significantly further here than in many Western European nations. Whether you are exploring the cobblestone streets of Plovdiv's old town, skiing in Bansko, or enjoying fresh seafood along Bulgaria's stunning coastline, this is a country that offers extraordinary experiences at every turn - making it the ideal backdrop for your new chapter as a German-speaking professional in the travel industry.
How to Apply

Are you ready to turn your passion for travel and your German language skills into an exciting and rewarding career? If you are looking for German-speaking jobs that offer genuine growth, a premium compensation package, and the adventure of working in one of Europe's most exciting destinations, then the German Speaking Travel Advisor Online Travel Agency position in Bulgaria is exactly what you have been searching for. Don't miss your chance to join a world-class team - click Apply Now to submit your application and one of our dedicated talent specialists at Mercier Consultancy Group will be in touch with you promptly. We look forward to welcoming you on board and supporting you every step of the way on your journey to a brilliant new career. Your adventure starts here - with Mercier Consultancy Group.