German Speaking Travel Agent For Singapore Airlines - Work In Athens, Greece

German Speaking Reservations Agent For Singapore Airlines
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with leading global brands across a wide range of industries. With a proven track record of placing thousands of professionals across Europe and beyond, we pride ourselves on delivering a seamless, candidate-first recruitment experience. Our commitment to excellence, transparency, and long-term career success makes Mercier Consultancy Group the partner of choice for ambitious professionals seeking outstanding opportunities abroad.
Job Overview

Mercier Consultancy Group is proud to present an exceptional career opportunity for a German Speaking Reservations Agent For Singapore Airlines position in Greece - one of the most sought-after German-speaking jobs in the aviation sector available today. In this prestigious role, you will serve as a dedicated reservations and customer support specialist for Singapore Airlines, one of the world's most iconic and award-winning carriers, assisting German-speaking travellers with their flight bookings, itinerary changes, and aviation-related enquiries. This is a fantastic chance to launch or elevate your career in the Airlines / Aviation industry, with full relocation support provided and a rich package of benefits designed to help you thrive both professionally and personally.
Key Responsibilities

• Handle inbound reservations enquiries from German-speaking customers via telephone, email, and live chat, providing accurate and professional assistance in alignment with Singapore Airlines' world-class service standards.
• Process flight bookings, ticket amendments, cancellations, and rebookings within the airline's reservation systems, ensuring full accuracy and compliance with aviation industry guidelines.
• Advise customers on fare options, baggage policies, seat selections, upgrades, and loyalty programme benefits specific to Singapore Airlines.
• Identify and resolve customer concerns or complaints in a timely, empathetic, and solutions-oriented manner, escalating complex cases to the appropriate aviation support teams when necessary.
• Maintain precise and up-to-date records of all customer interactions, booking modifications, and service requests within the designated CRM and airline reservation platforms.
• Stay fully informed of Singapore Airlines' current routes, promotions, travel advisories, and aviation regulations in order to deliver consistently accurate information to German-speaking travellers.
• Collaborate closely with internal teams and airline liaisons to ensure seamless coordination and an outstanding end-to-end customer journey.
• Consistently meet and exceed individual and team performance targets, contributing to the overall quality and efficiency of the reservations department.

Requirements

• Native or fluent German language skills (spoken and written) are essential for this role - candidates must be able to communicate confidently and professionally with German-speaking airline customers at all times.
• A solid command of English (spoken and written) is required for internal communication and operational purposes.
• Previous experience in customer service, reservations, travel, or the Airlines / Aviation industry is highly advantageous, though motivated candidates from other service-oriented backgrounds are also warmly encouraged to apply.
• Familiarity with airline reservation systems (such as Amadeus, Sabre, or Galileo) is a distinct advantage.
• Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences in a fast-paced aviation environment.
• A proactive, detail-oriented approach with the ability to manage multiple tasks simultaneously and perform effectively under pressure.
• Valid EU passport or appropriate work authorization permitting employment in Greece.

Benefits
What We Offer

• Competitive Monthly Salary reflective of your experience and skills within the Airlines / Aviation industry
• Fully Paid Relocation Package, including return flight to Athens, airport transfer, and hotel accommodation upon arrival - making your move to Greece completely stress-free
• Monthly Performance Bonus rewarding your dedication and outstanding results
• 2 Extra Salaries Per Year (13th and 14th salary) - a highly attractive financial benefit exclusive to this role
• Fully Paid Professional Training provided before you begin, covering aviation systems, Singapore Airlines protocols, and customer service excellence
• Comprehensive Health Insurance to support your wellbeing throughout your employment
• A dynamic, multicultural, and supportive working environment within a globally recognised aviation brand
• Genuine long-term career development opportunities within the Airlines / Aviation sector
• And Much More...

Life in Greece

Relocating to Greece for this German Speaking Reservations Agent For Singapore Airlines position in Greece is not just a career move - it is a lifestyle transformation. Greece is a country of extraordinary beauty, boasting over 300 days of sunshine per year, a breathtaking Mediterranean coastline, and a rich cultural heritage that dates back thousands of years. Athens, your new home, is a vibrant, cosmopolitan city where ancient landmarks like the Acropolis stand shoulder to shoulder with a thriving modern arts scene, world-class restaurants, and a buzzing nightlife. Whether you spend your weekends exploring historic neighbourhoods, sailing to nearby islands, or simply enjoying the warmth of the Greek sun, life in Greece offers an unparalleled quality of life that is hard to match anywhere else in Europe.

Greece is also renowned for its incredibly welcoming people and its legendary Mediterranean cuisine - from fresh seafood and traditional mezedes to exceptional local wines and olive oils. The cost of living in Greece remains very competitive compared to many Western European countries, meaning your salary goes further and your overall quality of life is significantly enhanced. For German-speaking professionals exploring jobs in Greece, Athens represents the perfect blend of professional ambition and personal fulfilment. With a fully paid relocation package in place, there has never been a better or easier time to make Greece your new home and take your aviation career to the next level.
How to Apply

If you are a fluent or native German speaker ready to seize one of the most rewarding German-speaking jobs in the Airlines / Aviation industry, we want to hear from you today. This German Speaking Reservations Agent For Singapore Airlines position in Greece is an exceptional opportunity that combines a prestigious global brand, a generous benefits package, and the unmatched lifestyle that only Greece can offer. Click Apply Now to submit your application and take the first step toward an exciting new chapter in your career. Our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you aboard.