German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

German Speaking Travel Support Advisor
About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that truly match their language capabilities, career ambitions, and personal goals. At Mercier Consultancy Group, we don't just fill positions - we build careers and shape futures across the European market and beyond.
Job Overview

Mercier Consultancy Group is delighted to present an outstanding opportunity for a German Speaking Travel Support Advisor position in Bulgaria, based on-site in the vibrant and cosmopolitan city of Sofia. This exciting role sits at the heart of the travel industry, where you will serve as a trusted point of contact for German-speaking travellers, helping them navigate bookings, travel queries, and journey-related concerns with professionalism and care. If you are passionate about travel, fluent in German, and eager to explore one of Europe's most affordable and culturally rich capitals, this German-speaking job in Bulgaria could be the perfect next step in your career.
Key Responsibilities

• Provide high-quality customer support to German-speaking travellers via telephone, email, and live chat, addressing inquiries related to flights, hotel bookings, tour packages, and travel itineraries.
• Assist customers with booking modifications, cancellations, and rebooking requests in accordance with company and partner airline or hotel policies.
• Offer accurate, up-to-date information on travel destinations, visa requirements, baggage allowances, and travel insurance options to ensure a smooth customer journey.
• Handle and resolve travel-related complaints and escalations with empathy, patience, and a solution-focused approach, ensuring the highest levels of customer satisfaction.
• Process refunds, compensation requests, and special service requirements in line with established travel industry guidelines and internal procedures.
• Collaborate closely with internal teams, travel partners, and third-party suppliers to coordinate seamless travel arrangements for customers.
• Maintain accurate and detailed records of all customer interactions and transactions using the company's CRM and booking management systems.
• Stay informed of the latest travel industry developments, destination advisories, and product updates to provide customers with the most relevant and reliable guidance.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role - C1 or C2 level proficiency is required.
• A good working knowledge of English is required for internal communication and training purposes.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• Previous experience in customer service, travel support, or a related hospitality or tourism environment is highly desirable.
• Familiarity with travel booking platforms, GDS systems (such as Amadeus or Sabre), or CRM tools is considered a strong advantage.
• Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences in the travel sector.
• Ability to work in a fast-paced, target-driven environment while maintaining composure and professionalism under pressure.

Benefits
What We Offer

• Competitive Monthly Salary reflective of your skills, language proficiency, and experience in the travel industry.
• Fully Paid Training Programme to ensure you are confident and fully prepared from day one.
• Comprehensive Private Health Insurance for your wellbeing and peace of mind.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and outstanding customer service results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• A supportive, multicultural team environment with genuine opportunities for professional growth and career advancement.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an opportunity to experience one of Europe's most captivating and underrated destinations. Bulgaria offers a remarkable blend of ancient history, stunning natural landscapes, and a warm Mediterranean-influenced lifestyle that makes it an increasingly popular choice for international professionals. Sofia, Bulgaria's thriving capital city, is a modern European metropolis with a dynamic arts scene, excellent public transport, beautiful parks, and a lively café culture - all set against the breathtaking backdrop of Vitosha Mountain. With over 300 days of sunshine per year and four distinct seasons, Bulgaria delivers an enviable quality of life that is hard to match at such an accessible cost of living.

Bulgaria is also celebrated for its incredible food culture, from hearty traditional cuisine to world-class international dining, and its welcoming, hospitable people make settling in feel natural and effortless. Whether you spend your weekends exploring the ancient ruins of Plovdiv, skiing in Bansko, or relaxing on the stunning Black Sea coast, Bulgaria continuously rewards those who choose to call it home. For professionals exploring jobs in Bulgaria and German-speaking jobs across Europe, Sofia represents one of the most exciting and rewarding places to launch or elevate an international career - combining affordability, adventure, and professional ambition in one remarkable package.
How to Apply

Are you ready to take the next step in your career and embrace an extraordinary opportunity in the travel industry? If you are a fluent German speaker looking for German-speaking jobs or jobs in Bulgaria that truly offer something exceptional, we would love to hear from you. Click Apply Now to submit your application for the German Speaking Travel Support Advisor position in Bulgaria, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. Your future in Sofia starts here - seize it with Mercier Consultancy Group.