German-speaking Warranty Administrator

Job Description

Internal Job Posting: German-speaking Warranty Administrator
Grade: GSR6
Location: Szentendre
Full time

Responsibilities

• Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
• Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.
• Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents.
• Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
• Answering warranty-related queries from the Ford Customer Relation Centre
Performing changes to vehicle warranty start dates in cooperation with GBS.
• Representation in all areas of warranty processing, such as the Components for Free process
• Send-in deadline extensions for over-aged warranty claims according to internal specifications.

Qualifications

Education and job experience:
• This job requires vocational training with a technical (vehicle) background.
• Preference is given to employees from the automotive industry (dealer workshop or manufacturer).
• A deep Knowledge of all Ford guarantee topics is necessary.

Special skills and knowledge:
• Good knowledge of vehicle technology
• Communication skills
• Understanding the German Ford/dealer organization
• Knowledge of warranty policies
• Knowledge of OWS-Online
• Knowledge of Microsoft Office (especially Outlook, Excel and Word)
• Knowledge of Microsoft Power Automate

Language skills:
• Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory.