German-speaking Warranty Administrator

Job Description

Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office-

Responsibilities

• Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
• Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.
• Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents.
• Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
• Answering warranty-related queries from the Ford Customer Relation Centre
Performing changes to vehicle warranty start dates in cooperation with GBS.
• Representation in all areas of warranty processing, such as the Components for Free process
• Send-in deadline extensions for over-aged warranty claims according to internal specifications.

Qualifications

Education and job experience:
• This job requires vocational training with a technical (vehicle) background.
• Preference is given to employees from the automotive industry (dealer workshop or manufacturer).
• A deep Knowledge of all Ford guarantee topics is necessary.

Special skills and knowledge:
• Good knowledge of vehicle technology
• Communication skills
• Understanding the German Ford/dealer organization
• Knowledge of warranty policies
• Knowledge of OWS-Online
• Knowledge of Microsoft Office (especially Outlook, Excel and Word)
• Knowledge of Microsoft Power Automate

Language skills:
• Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory.

What we offer:
• Being part of a fully supportive, collaborative, and dynamic team
• Hybrid working model - 4 office days required
• Cafeteria - Benefits package, annual bonus etc.
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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