German Support Specialist - Email Only

Job Description:

Are you a passionate gamer fluent in German? Turn your passion into a career by joining our team as a Player Support Specialist in Sofia, Bulgaria!

In this role, you will deliver exceptional email-based player support for iconic global gaming titles, including League of Legends and Valorant. You will assist the gaming community with technical inquiries, account management, in-game purchases, and gameplay troubleshooting.

Key Responsibilities

• Player Support: Provide high-quality, friendly, and efficient support via email to German-speaking players.
• Account & Technical Assistance: Help gamers resolve account issues, billing questions, patch errors, and non-technical troubleshooting.
• In-Game Knowledge: Utilize your deep understanding of League of Legends and Valorant to answer gameplay and feature-related inquiries accurately.
• Community Advocacy: Maintain positive player sentiment and embody the spirit of the gaming community in all written communications.

Requirements & Profile Needed

• Languages: Native or proficient level of German paired with a strong command of English (written).
• Gaming Expertise: Active player or deep knowledge of League of Legends and Valorant.
• Communication: Strong written communication skills with high attention to detail and correct grammar.
• Mindset: Patient, empathetic, and enthusiastic about helping fellow gamers.
• Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support).

Work Schedule & Environment

• Location: Fully office-based (On-Site) in Sofia, Bulgaria.
• Schedule: 24/7 operational coverage with rotational shifts from Monday to Sunday.

Comprehensive Relocation Package

We make moving to Bulgaria simple with a full relocation support framework:

• Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to assist with your move and initial rental costs.
• Initial Accommodation: 21 days of company-provided accommodation upon arrival.
• Housing Assistance: Dedicated guidance to help you find long-term permanent housing in Sofia.

Compensation & Benefits

• Competitive monthly income.
• Comprehensive training covering systems, tools, and project-specific guidelines.
• Continuous career development opportunities within a fast-growing global gaming support team.

Required Skills:
• Billing
• Environment
• Support
• Technical Assistance
• Development
• Salary
• Compensation
• Onboarding
• Account Management
• Attention To Detail
• Communication Skills
• Troubleshooting
• Email
• English
• Training
• Communication
• Management