GSD RO Customer Care agent with German

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

We are ONE of the 4 Global Service Delivery Centers that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts.

KEY RESPONSABILITIES:

• Perform front office and back office activities (inbound and outbound calls);
• Claims Management (opening claims, analyzing information, follow up with all stakeholders for additional information-clarification up to task completion);
• Conduct examination and assessment of claims (online platform available for checking policy details);
• Communicate compensation decisions to clients;
• Payment Processing as per guidelines;
• Keep constant contact with HQ;
• Claims data maintenance in specific insurance IT Systems;
• Reporting activities, data controlling and reconciliations;
• Ensuring the other directives such as compliance, antitrust law, economics sanctions or anti-fraud

Key Requirements :

• Advanced German level -minimum C1
• Advanced English level -minimum B2
• Experience in Service Industry - Insurance is a plus
• Excellent interpersonal and communications skills
• Claims data maintenance in specific insurance IT Systems;
• Ability to work with administrative and digital systems.
• Customer centricity
• Attention to details
• Proven track record of working and achieving targets
• Ability to handle and analyze large amounts of information
• Proactive attitude, team spirit
• AI and Machine Learning Utilized for predictive analytics and fraud detection.
• Artificial Intelligence (AI) General AI applications in customer service and claims processing.
• Business Intelligence Important for decision-making and strategic planning.
• Good MS Office skills

The benefits we offer, besides our great way of living at work, are:

Foundation:

• Monthly Budget on Benefit Plaform
• Subscription to private medical services provider
• Gift tickets for Easter and Christmas

Health and Well-being:

• Additional vacation days based on seniority in AZP
• Corporate seminars

You grow:

• Local and International Career opportunities
• 4 different Volunteering Teams you can be part of
• Wide training curricula
• All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

• Fixed salary compensation + performance bonus

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.