Guest Relation Supervisor - German Speakers

Company Description

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
• Keeps an updated record of the guests' information in the system and handle complaints and concerns.
• Deal effectively with any guest comments and or / complaints taking full ownership of the situation
• To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
• Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results

Qualifications

• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours

• Must have excellent written/verbal communication and Guest interpersonal skills

• Knowledge of computerized Front Office systems.

• Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.

• Has outstanding Guest services skills, professional presentation, and sophisticated communication skills

• Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .

• Previous experience in Front Office Operations including Front Desk and Reservations.

• Specks fluent German & English Languages.

• Has A very good Computer skills.

• 2 Years Experiences at least in Hotels Field as a Guest Relation will be advantage.

Additional Information

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/