Helpdesk Agent German based in Las Palmas

Publicada 24 de Septiembre

Do you speak German at a C1-C2 level? Are you customer-oriented? Do you live in Las Palmas? This job offer is for you!

We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain.

Responsibilities

• Interact with customers via phone, email, and web, providing technical support and problem-solving capabilities.

• Identify, assess, and prioritize customer issues and complaints.

• Analyze customer issues and formulate resolution plans.

• Help identify gaps in incident resolution and draft knowledge base articles accordingly.

• Evaluate new services, processes, and technologies implemented within the support service.

• Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements.

• Collaborate with department staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support supervisors or the designated service group (client-side).

Requirements

• Mandatory languages (fluency): German (primary language). Intermediate-to-advanced Spanish and English skills are a plus.

• Basic computer (PC) skills.

• Good communication skills.

• Availability for shift work: 24/7 (40 hours per week - 5 days a week). Rotating schedules: 07:00-15:00 / 15:00-23:00 / 23:00-07:00, with legally mandated breaks.

• Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation.

• Basic knowledge of group dynamics and/or team development principles, theories, and practices.

• Basic knowledge of business development: results-oriented mindset and initiative.

• Customer orientation. We offer:

Employment contract via a temporary employment agency with strong prospects for long-term job stability.

Full-time schedule (40 hours/week), Monday through Sunday (5 working days).

A positive work environment and professional development opportunities within a dynamic, multicultural setting.

Minimum requirements:

- Availability for shift work: 24/7 operations (40 hours/week - 5 days a week). Rotating shifts: 07:00-15:00 / 15:00-23:00 / 23:00-07:00, including legally mandated breaks.

- German proficiency at C1-C2 level.

Requisitos mínimos

- Availability to work 24/7 shifts (40 hours per week, 5 days a week). Rotating schedules: 7:00 a.m. - 3:00 p.m. / 3:00 p.m. - 11:00 p.m. / 11:00 p.m. - 7:00 a.m., with legally mandated breaks.

- German C1-C2.