Helpdesk Agent German based in Tenerife

Publicada 9 de Noviembre

Do you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages (fluent): Main language (German ) + English. Valuable: upper intermediate Spanish
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Baic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development:, Results Focused, Initiative
• Customer-oriented

We offer:

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment and development in a multicultural and dynamic environment

Requisitos mínimos

- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

- English B2 or higher + C1-C2 in French