HR Service Delivery Associate Specialist / German Speaker

Job Description

Join our dynamic EMEA HR Service Delivery Team and support our Austria and Switzerland markets. At our company, we are committed to delivering innovative health solutions that advance the prevention and treatment of diseases in people and animals. As an HR Service Delivery Associate Specialist, you will play a crucial role in supporting the new hire and leaver processes, managing employee life cycle processes, ensuring smooth operational activities. If you are passionate about HR and want to make a difference, we invite you to apply.

You will report directly to the DACH Service Delivery Lead and you will have the below responsibility:

New Hires and Leavers:

o Execute operational activities for New Hires

o Support and manage transactions related to terminations (e.g. voluntary, garden leave, mutual agreements, retirements) and related offboarding steps

o Ensure timely and accurate documentation is provided and filed appropriately

• Administer and manage employee life cycle processes including for

o Austria: Employee Certificates, Reference Letters, Confirmation Letters, Care Time, Parental Leave, CBA related compensation updates, and Changes in Employment

o Switzerland: Reference Letters & T&A system (Primion) 3rd line support / reporting/ retroactive corrections/time schedule creations; B permit forms signing

• Prepare to take over and support future related One-Way Transfers / International Assignments / Localizations / Repatriations operational processes in Switzerland & Austria

• Partner closely with local HR Business Partners, Global Talent Acquisition, and the Service Center to deliver consistent, high-quality HR services.

• Working with digital archives/employee files

• Maintain high-quality daily operations while identifying opportunities to streamline, standardize, and automate processes

• Actively participate in HR projects and process/automation initiatives; contribute to building a scalable, sustainable HR operating model

• This is just an indicative list of activities, the role is not limited to these activities

Qualifications

Required

• University degree in a relevant field
• Relevant experience in HR operations & shared service
• Strong organizational and multitasking skills
• Excellent communication skills in German & English

Preferred

• Experience with HR processes in Austria and Switzerland
• Experience with Workday and ServiceNow
• Knowledge of local employment laws and regulations

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Pension and health insurance contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and other discount programs
• Up-to-date laptop and iPhone
• Parking in the garage for drivers or showers for bikers
• Competitive salary, incentive pay, and many more

Required Skills:
Adaptability, Benefits Administration, Channel Optimization, Customer Technical Support, Data Quality Management, HR Analytics, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resources (HR) Technology, Human Resource Tools, Payroll Systems, Process Improvements, Project Management, Talent Management, Workforce Planning

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
NA

Job Posting End Date:
05/31/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.