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I2C Junior Dispute Analyst with German
Erstellungsdatum 30.06.2026
Work Flexibility: Hybrid
Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.
What you will do
What you will need
Required
Preferred:
Salary information will be shared during the recruitment process.
Travel Percentage: 10%
Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.
What you will do
- Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures
- Engage with customers via phone and email to gather dispute details and clarify discrepancies
- Document dispute cases accurately and manage workflows through to resolution in ERP systems
- Create and process credit and debit notes to ensure financial accuracy
- Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes
- Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency
- Meet defined KPIs such as response time, productivity, and reduction of aged disputes
- Contribute to continuous improvement initiatives and maintain up-to-date process documentation
What you will need
Required
- Bachelor's degree (minimum) in Business Administration, Finance, Accounting, or related field
- Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution
- Fluency in English and German (written and spoken)
- Proficiency in Microsoft Office tools (e.g., Excel, Outlook)
Preferred:
- Experience working with ERP systems (e.g., SAP, Oracle or similar)
- Knowledge of Order-to-Cash or invoice-to-cash processes
Salary information will be shared during the recruitment process.
Travel Percentage: 10%
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