Inhouse Consultant (gn) Rollout, Transition & Support / German-speaking

Why SoftwareOne?

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Every day, 9.000+ SoftwareOne colleagues care for demanding business challenges with intelligence and grit. And every day, 400+ Professionals in 20+ countries build and operate the systems that run SoftwareOne. Those 400+ individuals deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called "IT & Solutions" and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and efficiency for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic

Inhouse Consultant (gn)

Rollout, Transition & Support / German speaking

team: Internal IT of SoftwareOne | pensum: full time

locations: Bulgaria, Romania, Poland, Germany or Spain

languages: EN & GER | working model: hybrid

The role

Lyuboslav Voynov* is the Hiring Lead you`ll talk to when it comes to more details about the role, environment of work and career perspectives. He describes the role as follows:

This role is part of the Business Domain "Marketplace Delivery", within SoftwareOne`s global internal IT department. Related applications are the ERP system Microsoft Business Central and satellite applications like the Procurement Portal and Product Hub.

About the Daily Doing:

The team, "RTS Marketplace Delivery," supports applications, conducts trainings, assists in rollouts, and ensures system reliability. In this specific role, you will also support our Academic platform, ACADCLOUD, improving user experience. This platform support requires good German skills. You will be the interface to end-users and peers, translating their needs into solutions.

Key Responsibilities:

• Handle global request and incident processes.
• Design, test, and rollout new features.
• Train users and inhouse customers.
• Support applications and conduct user enablement.
• Assist in rollouts and transitions.
• Collaborate with multi-functional teams.

* for more information about Lyuboslav, his leadership style and what drives him please have a look to his LinkedIn profile: https://www.linkedin.com/in/lyuboslav-voynov-700a6025/

What we need to see from you

To excel in this role, you should have:

• Demonstrable experience working with any major ERP system, either as a technical expert, consultant, specialist or key user
• Solid grasp of business processes within ERP systems
• Experience in 2nd / 3rd level IT-Support, related systems processes and requirements
• Verbal and written communication skills in German and English are required
• Ability of communicating with colleagues and customers of all seniority levels all around the world
• Emotional intelligence, and able to walk 'in the customer's shoes'
• Self-motivation and growth mindset
• Self-confidence to speak up when something is wrong, never hesitating to question the status quo
• Excellent problem-solving skills with close attention to details
• Independent work style, without a need for close supervision
• Ability to prioritise and handle tasks successfully in a fast-paced environment

This is what makes us special as an employer:

• We value inclusivity and teamwork.
• Our culture is defined by 7 core values (https://www.softwareone.com/en/our-story/our-values).
• We believe in flexible work arrangements, allowing you to excel from anywhere and deliver excellence everywhere.
• Benefit from incentive programs that recognize and reward outstanding contributions.
• Lifelong learning, training initiatives, mentoring, and coaching are integral to our culture. #HireToGrow
• Humility is at our core, as we continuously optimize our internal structures and feedback culture to be your Employer of Choice, now and in the future.
• Each country has its own benefits and incentives, which can be explained further during direct discussions.

If you are interested in applying for this exciting opportunity, please click the "apply" button and upload your documents. We can't wait to receive your application!

You know someone who could be interested in working with us as well?

Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

Any questions?

E-meet the Talent Acquisition Partner!

Nicole is your partner in crime for this role. She`s happy to build bridges for you to the best career perspectives at SoftwareOne. She`ll help you with insights and tries to answer all your questions. Feel free to connect with her on LinkedIn https://www.linkedin.com/in/nicole-radtke/

#LI-NR

Related Keywords: Business Engineering | Customer | Ticket | Training | Incidents

Job Function

IT & Solutions