Inside Account Manager - German speaking

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a German-speaking Inside Account Manager to drive customer retention and revenue growth across our INFRA product portfolio.

We are seeking a highly motivated and experienced Inside Account Manager fluent in German with proven success in both new business development and customer retention. The ideal candidate will be responsible for driving revenue growth through effective sales strategies, building, and maintaining strong customer relationships, and meeting or exceeding sales targets.
In this role, you will manage renewals, expand existing customer relationships, and contribute to new business opportunities within a 2-tier partner ecosystem.

Please note that the role will be mainly on-site in the first few months during the onboarding.

In this role, you will:

Customer Retention:

• Own and execute customer renewal cycles to minimize churn and maximize retention and expansion
• Act as the primary point of contact for existing customers, ensuring high satisfaction and long-term value
• Proactively identify upsell and cross-sell opportunities within the installed base

Sales Presentations and Demos:

• Conduct customer presentations and product demonstrations in collaboration with Pre-Sales
• Tailor messaging to customer business needs and clearly articulate value propositions

Sales Forecasting and CRM:

• Maintain accurate pipeline, forecasts, and activity tracking in CRM
• Provide regular and reliable forecast updates to management

Collaboration and Teamwork:

• Collaborate with marketing, customer support, and other departments to ensure a seamless customer experience
• Share insights and feedback with the team to enhance overall sales and customer retention strategies

Your background:

• Fluent in both written and verbal in German
• Solid sales experience, with a focus on both new business development and retention
• Proven track record of meeting or exceeding sales targets in a similar role
• Outstanding time-management skills
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Willing to travel on ad hoc basis to customer and channel engagements, support tradeshows, events, and companywide activities
• Familiarity with CRM tools and sales software
• Ability to work independently and as part of a team
• Results-driven with a customer-centric approach

Additionally, it would be beneficial if you have:

• Experience in new business development alongside renewals
• Exposure to 2-tier distribution / partner ecosystems
• Willingness to travel occasionally for customer meetings, partner events, or trade shows

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

• Competitive compensation package
• Employee Stock Purchase Plan

Time Off & Wellbeing

• 30 days paid annual leave
• Extra day off for your birthday
• 2 volunteer days per year
• Premium healthcare, dental care, and pension insurance
• On-site gym and co-funded Multisport card
• Flexible working hours and hybrid work model
• Free underground parking (including bikes and e-scooters)
• On-site daycare

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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!