Inside Sales Representative (German-Speaking)

Scaling IT Opportunities Through German-Language Sales and Customer Expertise

Our client is a European manufacturer and distributor of solution-oriented products for building infrastructure and IT networks. With an extensive cross-border partner network, they connect manufacturers with specialized resellers, wholesalers, and established e-commerce platforms across Europe. Their portfolio spans WiFi, fiber optics, and LAN technologies, supported by deep market knowledge, technical expertise, and targeted product positioning. They help technology brands strengthen market presence, expand distribution, and successfully introduce innovative networking solutions across European markets.

About the Role

Your German-language commercial expertise can strengthen the connection between European technology partners, customers, and high-value IT solutions. The Inside Sales Representative (German-Speaking) supports partner relationships, quotation accuracy, solution sales, and coordinated project execution across the customer journey. This is a long-term global career with Emapta for top-tier talent ready to deepen expertise within European technology distribution while benefiting from premium career support, development, and stability.

Role Snapshot

• Employment Type: Full time
• Work Setup: Work From Home
• Shift: Mid Shift - European Daytime Shift, 8:00 AM to 5:00 PM CET | Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3 to 5 years of experience in Inside Sales, Sales Support, Customer Service, Order Management, or a similar commercial role
• German language proficiency
• Fluent written and verbal English communication skills
• Experience in the IT, technology, distribution, or reseller industry, highly preferred
• Strong communication skills, particularly through telephone and email interactions
• Customer-focused mindset with a professional and positive attitude
• Proven ability to manage multiple priorities and perform effectively in a dynamic environment
• Strong organizational and coordination skills
• Experience with ERP, CRM, and business systems; weclapp experience is an advantage
• Basic understanding of IT products, hardware, software, networking, or technology solutions, desirable
• Strong attention to detail and commitment to process accuracy
• Additional European language skills, an advantage

Responsibilities

Partner and Customer Support

• Act as the primary point of contact for sales partners regarding products, solutions, and services
• Provide commercial support and basic technical guidance to partners and customers
• Receive and qualify inquiries, identify customer requirements, and recommend suitable products and solutions
• Coordinate follow-up actions with appropriate internal stakeholders
• Respond to pricing inquiries and delivery schedule requests using the cloud-based ERP platform, weclapp
• Deliver a professional, reliable, and customer-focused experience

Quotation Management and Order Support

• Prepare and manage customer quotations
• Verify product availability and lead times
• Follow up on outstanding quotations and address customer inquiries
• Support order preparation and handover for further processing
• Maintain accurate documentation of sales activities and processes within weclapp

Product Data Management and Listing Support

• Maintain regular communication with manufacturers and distribution partners
• Gather and update product information, pricing, technical specifications, datasheets, and product images
• Ensure product information is available internally and externally in required formats and within established timelines
• Support the creation and maintenance of product listing data

Internal Coordination and Process Management

• Coordinate activities across Sales, Technical Support, Marketing, and other internal departments
• Facilitate structured communication and efficient information sharing between teams
• Monitor tasks and deadlines to ensure timely completion
• Prioritize workload effectively in a fast-paced environment
• Help deliver a professional and responsive experience to partners and customers

Support for IT Projects and Solution Sales

• Assist partners with the commercial and organizational aspects of IT projects and product-based opportunities
• Support project inquiries, product selection, quotation development, and order execution
• Collaborate closely with technical specialists to align commercial and technical requirements
• Contribute to the successful delivery of customer projects and solution implementations

What Success Looks Like

• Deliver excellent support to partners and customers
• Prepare accurate quotations and ensure efficient order processing
• Maintain accurate product and pricing information
• Coordinate effectively with internal departments
• Contribute to successful IT projects and high levels of customer satisfaction
• Build strong partner relationships through responsive and professional communication

Communication Is Key

• Serve as the first point of contact for partners and customers via phone and email
• Communicate professionally, responsively, and with a solution-oriented approach
• Build positive relationships through clear and effective customer interactions
• Represent the business in a professional, knowledgeable, and customer-focused manner
• Provide timely assistance and support to partners and clients
• Foster trust and confidence through consistent, high-quality communication

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!