Internal Sales Account Executive - German speaking

Job Description

Job Title: Internal Sales Account Executive - German Speaking

Location: Lisbon, Portugal - Hybrid
Contract: Full Time, Permanent

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries, with operations in North & South America, Europe, Asia Pacific, and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 90 employees within one year, with ambitious plans to expand to 300 employees by 2027.

About the Role

The Internal Sales Account Executive - German Speaking is responsible for supporting commercial activity within the German-speaking market, with a strong focus on existing customers, inbound enquiries, quotations, renewals, upgrades, cross-sell opportunities, and day-to-day sales administration.

This is an internal sales role, working closely with Account Managers, Customer Success, Support, Finance, and Sales Operations to ensure customers receive timely, accurate, and professional commercial support.

The role requires strong organisation, attention to detail, customer focus, and the ability to manage multiple requests at the same time. The successful candidate will be comfortable speaking with customers, understanding their needs, preparing commercial information, following up on opportunities, and ensuring accurate CRM and order data.

This role is ideal for someone who enjoys a structured commercial environment, works well with internal teams, and can help customers progress smoothly through renewals, upgrades, product enquiries, and commercial requests.

Main Responsibilities

• Manage and respond to inbound customer enquiries from the German-speaking market.
• Support existing customers with commercial questions, product information, quotations, renewals, upgrades, and additional licence requests.
• Prepare and follow up on quotations, proposals, renewal offers, and commercial documentation.
• Identify opportunities for customer retention, product upgrades, add-ons, and cross-sell based on customer needs.
• Work closely with Account Managers and Sales Management to support account plans and customer follow-up.
• Coordinate with Customer Success, Support, Finance, and Operations to resolve customer requests and ensure a smooth customer experience.
• Maintain accurate customer, account, contact, opportunity, and activity data in the CRM.
• Track renewal dates, quote status, customer follow-ups, and outstanding commercial actions.
• Assist with sales reporting, pipeline updates, forecast input, and administrative sales processes.
• Ensure customers receive timely and accurate responses to commercial requests.
• Support customer onboarding or handover processes where commercial input is required.
• Help maintain strong customer relationships through professional, consistent, and proactive communication.
• Contribute to customer retention and revenue growth within the assigned market.
• Build good knowledge of Cyncly's solutions, customer segments, pricing structure, and internal processes.

Required Skills and Experience

• Previous experience in internal sales, inside sales support, account support, sales administration, customer success, renewals, or commercial customer service.
• Experience working with existing customers in a B2B environment.
• Ability to manage quotations, follow-ups, renewals, customer enquiries, and commercial requests accurately.
• Strong customer communication skills, both verbal and written.
• Good commercial awareness and ability to identify customer needs and potential upsell or upgrade opportunities.
• Strong organisational skills, with the ability to manage multiple accounts, tasks, deadlines, and internal requests.
• Excellent attention to detail, especially when working with CRM data, quotes, contracts, pricing, and customer records.
• Comfortable working with CRM systems and sales processes.
• Ability to work effectively with internal teams including Sales, Customer Success, Support, Finance, and Operations.
• Proactive, reliable, and service-oriented mindset.
• Ability to follow processes while also taking ownership of customer requests.
• Fluency in German is required.
• Fluency in English is required.
• any additional european language is a plus.

Desired Skills

• Experience in software, SaaS, design software, business software, or technology solutions.
• Experience supporting renewals, licence management, upgrades, or subscription-based customers.
• Familiarity with CRM systems such as Salesforce.
• Good working knowledge of Microsoft Office and sales productivity tools.
• Understanding of the kitchen, bathroom, furniture, interior design, manufacturing, or retail software sectors.
• Ability to understand customer workflows and identify where additional products or services may add value.
• Experience working in an international sales organisation.
• Strong problem-solving skills and ability to coordinate across departments.

Profile We Are Looking For

We are looking for someone commercially minded, organised, and customer-focused.

You should be comfortable managing customer requests, following up on open actions, preparing accurate commercial information, and supporting customers throughout their relationship with Cyncly.

This is not a pure acquisition role. The focus is on supporting and growing customer relationships from inside the business: renewals, quotes, upgrades, customer enquiries, CRM accuracy, and coordination with internal teams.

The ideal candidate will be structured, responsive, and confident speaking with customers in German and English. You should enjoy solving problems, keeping things moving, and making sure customers do not get lost between departments - because that is where deals, renewals, and sanity usually go to die.

Working for Us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.