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IT Helpdesk Specialist with German - HDFDB005
Erstellungsdatum 22.07.2024
Our partner's international Global Workday Support Team is hiring an IT Helpdesk Specialist with German (m/f/d) in Romania.
Responsibilities:
Requirements
Benefits
In addition to varied tasks, our partner offers an international working atmosphere in which you can contribute your knowledge and continuously develop your skills.
Responsibilities:
- Provide first-level support for all users with hardware, software, and application issues
- Address customer-targeted open-ended questions to quickly understand the root of the problem
- Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact.
- Ensure quality and best practices by applying organization IT standards
- Perform client hardware and software upgrades as required or requested
- Maintain inventory of all equipment, software, and software licenses in ServiceNow
- Assist with onboarding of new users
- Install, test, and configure new hardware as workstations, peripheral equipment, and software
- Document all implemented solutions
- Properly escalate unresolved issues to appropriate internal teams
- Offer remote support to allocated users
- Manage users and rights in the Active Directory
- Provide prompt and accurate feedback to customers
Requirements
- Bachelor in IT is preferred
- Minimal experience in a similar position
- Good understanding of computer systems and networking
- Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system)
- Very good knowledge of Windows 7,8 or 10
- Basic knowledge of Remote Access
- Systems/VPN
- Fluent in German and English
- Excellent problem-solving and communication skills
- Highly self-motivated
Benefits
In addition to varied tasks, our partner offers an international working atmosphere in which you can contribute your knowledge and continuously develop your skills.
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