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IT Service Desk Specialist (English and German Speaking)
Polen, DanzigPolen, Danzig

IT Service Desk Specialist (English and German Speaking)

Erstellungsdatum 07.02.2024

Job Description
We are seeking a skilled and innovative Service Desk specialists proficient in both German and English to join the team of our client, a worldwide leader in digital technology, transformation, and IT services.

Our client is currently expanding their IT Support Team at the Gdansk office. The role involves a hybrid work mode from Monday to Friday on full-time basis, with no 24/7 on-calls involved.

Role & duties:

  • Deliver remote first and second level support to end users within their workplace environment
  • Serve as the initial point of contact for all hardware and software-related requests
  • Record and manage user incidents received through various channels such as phone, email, and tickets
  • Offer solutions or workarounds to end users
  • Follow ITIL best practices in reporting problems
  • Suggest modifications to IM&T services to minimize user impact
  • Participate in testing, deployment, and stabilization activities
  • Contribute to continuous improvement in all aspects of the role
  • Proficient in providing support in both German and English
  • Update and acknowledge tickets logged by requesters, and communicate progress towards resolution
  • Provide fundamental end-user training or guidance on workplace services
  • Ensure prompt response times and deliver satisfactory customer service to requesters
  • Share support knowledge with peers and maintain associated documentation
  • Escalate issues or outages as necessary
  • Build and maintain positive working relationships, influencing others to achieve customer satisfaction


Requirements
  • At least 3 years of experience in the relevant domain
  • Fluency in both German and English
  • Solid knowledge of Microsoft-based operating systems
  • General understanding of IT infrastructure (LAN, WAN, Windows servers, Active Directory)
  • Good knowledge of IT hardware (PCs, printers, scanners, smartphones, etc.)
  • Basic knowledge of SAP systems (account, print)
  • ITIL qualification would be a plus


Benefits
  • Stable employment based on a contract of employment (Permanent)
  • Great work atmosphere and partner relations with leaders
  • Working in an international environment
  • Benefits (including private medical care, Multisport)
  • Training and development programs, access to various learning platforms

Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.

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