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IT Service Desk Specialist (English and German Speaking)

Polen, Danzig

IT Service Desk Specialist (English and German Speaking)

Erstellungsdatum 07.02.2024

4.6 out of 5 based on 526 of reviews

Job Description
We are seeking a skilled and innovative Service Desk specialists proficient in both German and English to join the team of our client, a worldwide leader in digital technology, transformation, and IT services.

Our client is currently expanding their IT Support Team at the Gdansk office. The role involves a hybrid work mode from Monday to Friday on full-time basis, with no 24/7 on-calls involved.

Role & duties:

Deliver remote first and second level support to end users within their workplace environment
Serve as the initial point of contact for all hardware and software-related requests
Record and manage user incidents received through various channels such as phone, email, and tickets
Offer solutions or workarounds to end users
Follow ITIL best practices in reporting problems
Suggest modifications to IM&T services to minimize user impact
Participate in testing, deployment, and stabilization activities
Contribute to continuous improvement in all aspects of the role
Proficient in providing support in both German and English
Update and acknowledge tickets logged by requesters, and communicate progress towards resolution
Provide fundamental end-user training or guidance on workplace services
Ensure prompt response times and deliver satisfactory customer service to requesters
Share support knowledge with peers and maintain associated documentation
Escalate issues or outages as necessary
Build and maintain positive working relationships, influencing others to achieve customer satisfaction

Requirements

At least 3 years of experience in the relevant domain
Fluency in both German and English
Solid knowledge of Microsoft-based operating systems
General understanding of IT infrastructure (LAN, WAN, Windows servers, Active Directory)
Good knowledge of IT hardware (PCs, printers, scanners, smartphones, etc.)
Basic knowledge of SAP systems (account, print)
ITIL qualification would be a plus

Benefits

Stable employment based on a contract of employment (Permanent)
Great work atmosphere and partner relations with leaders
Working in an international environment
Benefits (including private medical care, Multisport)
Training and development programs, access to various learning platforms

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