IT Support Engineer with German

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients' individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

We are looking for an IT Support Engineer to join an international team supporting custom business applications used by enterprise clients. This is an excellent opportunity for someone with strong SQL skills, basic programming knowledge, and an interest in application support and troubleshooting.

Your Responsibilities

• Provide 2nd line application support for proprietary business applications
• Investigate and analyze reported incidents and application issues
• Reproduce bugs by reviewing source code and database records
• Troubleshoot issues within C# applications and SQL databases
• Document findings and resolutions in the ticketing system
• Escalate complex issues to the 3rd line support team when necessary
• Work with existing application documentation and knowledge bases
• Collaborate with international teams to ensure timely issue resolution

Qualifications

Must-Have Requirements

• Strong SQL knowledge and ability to write and analyze queries
• Basic knowledge of C# and the ability to read and understand code
  • Candidates with experience in another OOP language such as Java are also welcome
• Experience in application support or willingness to develop in this area
• Strong analytical and problem-solving skills
• Good communication skills and customer-oriented mindset
• English, Polish and German language proficiency at minimum B2 level

Additional Information

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:

https://inetum.whispli.com/speakup?locale=pl