IT Support Specialist with German

Are you fluent in English and do you speak German? Then we may be looking for you! Currently we are looking for one new colleague to our department of Customer Support - with an active knowledge of German. As our new colleague at Customer Support, you will be striving to assist users within the first contact with a strong focus on quality. It's a work on a shift basis including weekend shifts. The job is not technically sophisticated from IT point of view, it is more about using your customer service skillset than IT experience. Sounds like what you would like to do? We are looking forward to meeting you!

What will be your responsibilities?

• Being the single main point of contact for the German Support
• Providing technical support to international customers in modern IT environment in 2 shifts work schedule including weekend shifts (average number of working hours does not exceed 38,75 h hours)
• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration

What do you bring with you?

• Written and verbal communication skills on the minimum level B2 English + German
• Experience in Customer Service in general would is an advantage, but is not a must
• Knowledge and general interest in Windows 7, 10, 11
• Knowledge of Office 365 (Outlook, Excel, Word) is an advantage
• Willingness to continuously learn about IT technologies
• Strong problem solving and troubleshooting skills
• Strong analytical skills to identify root cause of the issue
• Ready to take responsibility for critical tasks
• Ability to collaborate in virtual teams

Employee benefits:

• 5 weeks of holidays
• 5 sick days/year
• Flexible working hours
• Hybrid working model
• iPhone and Lenovo laptop
• Cafeteria flexible spending account (CZK 18,000/year)
• Meal vouchers fully covered by the employer (CZK 110 CZK/voucher)
• Monthly pension insurance of 3%
• Possibility to arrange a Multisport card
• Company assistance towards TAX authorities
• Czech, Danish and English lessons paid by the company
• Support in your professional and personal growth
• Social events (company parties, monthly company bars, weekly breakfasts...)
• Fresh fruit, delicious coffee, tea and soft drinks
• Stand up desks
• Pool table, darts, PlayStation 4 Pro and relax zone

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