Junior Customer Service Representative with German

Position:
Junior Customer Service Representative with German

Job Description:

About the Role

We are looking for a Junior Customer Service Representative with German to join our team in Gdańsk.

This is an entry-level opportunity, ideal for candidates starting their career in an international business environment. No previous experience is required, as we provide a comprehensive paid onboarding and training programme to help you succeed in the role.

You will support a portfolio of business customers, coordinating orders and deliveries while working closely with Sales, Logistics, and other internal teams. Most customer communication is conducted via email, with occasional phone contact when needed to support customer requests and ongoing business relationships.

What You Will Do

As a Customer Service Representative, you will take ownership of the customer order journey from order entry through to delivery and invoicing. Most customer interactions are conducted via email and business correspondence, with phone communication used when needed to support ongoing customer relationships and resolve specific requests.

Your responsibilities will include:

• Managing the Order-to-Invoice process
• Supporting a portfolio of business customers and building positive customer relationships
• Processing and monitoring customer orders
• Managing and resolving order backlog activities and alerts
• Responding to customer requests and order modifications
• Coordinating deliveries and ensuring timely execution of customer orders
• Working closely with Sales, Asset, Logistics, and other internal teams
• Supporting On-Time Delivery targets and customer satisfaction goals
• Providing professional after-sales support
• Driving operational efficiency and process excellence

Who You Are

This role is ideal for someone who enjoys working with people, is organized, detail-oriented, and likes solving problems. You are eager to learn, comfortable communicating in an international environment, and motivated to build valuable business experience.

No previous experience is required. What matters most is your willingness to learn, a customer-focused mindset, and strong communication skills.

Skills & Experience Required

• German language skills at B2 level or higher (written and spoken)
• English language skills at B2 level or higher (written and spoken)
• Knowledge of Microsoft Office
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail
• Ability to prioritize tasks and work in a fast-paced environment
• Team-player attitude

Nice to Have

• Previous experience in Customer Service, Sales Support, Administration, Order Management, or other customer-facing roles
• Experience working in an international environment
• Knowledge of ERP systems or order management tools

What We Offer

• Comprehensive paid onboarding and training programme designed for entry-level candidates
• Permanent contract with a 3-month probationary period
• Hybrid working model (3 days per week from our Gdańsk office)
• Standard business hours (08:00-16:00 or 09:00-17:00)
• Career development opportunities within a global organization
• Private medical care programme
• MyBenefit System, including a MultiSport Card and vouchers
• Friendly, international, and collaborative work environment
• Opportunity to gain valuable experience in customer operations, supply chain, and account management

Who We Are

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions.

Working at Arrow means joining a truly international organization operating at the forefront of technology and innovation. Our teams support thousands of customers around the world by delivering solutions that help businesses optimize, secure, and transform their IT infrastructure. Arrow is a Fortune 500 company and a trusted partner to many of the world's leading technology vendors.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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Location:
PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:
Full time

Job Category:
Sales