Lead CX Specialist with German (Hybrid)

Join a team recognized for leadership, innovation and diversity

Customer Experience Specialist with German

We have an opportunity for a Customer Experience Specialist with German to join us at Honeywell in Bucharest Romania. To be successful in this role, you will Perform client request processing in SAP, Compass or NEX, business reporting based on business requirements, following the required frequency, troubleshooting reporting, processing, and troubleshooting according to business requirements; Correct registration of one's activities in the internal evaluation system called Task Tracker, Smart Q, error portal, etc. Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP internal programs, Siebel, Sales Force, and other systems that might be deployed. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

Transform the way buildings operate to be safer, more productive and more energy conscious.

Key requirements

• Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable. Prepares documentation related to contract changes using approved tools: variations, cancellations, re-bookings and booking updates/corrections.
• Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice. Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.
• Depending on customer, prepares the relevant documents (billing authorization process, invoices, work orders, billing forms) and sends them according to customer/contract requirements including loading via customer portals.
• Supports business with the requisitioning for Indirect Purchasing/Ordering including PPE/Safety materials for safety compliance. Perform analysis and troubleshooting activities based on the business requirements. Manages and reviews contracts billing reports.
• Work order review and export. Obtains customer documentation - to access customer sites. Delivery follow-ups. Provide various documentation to customer when requested, i.e., insurance, EH & S policy, ethics policy, Secrecy etc). Initiates, get approvals (if necessary) for billing activities related to T&M - time and materials repairs.

Key skills and qualifications

• Bachelor's Degree
• 2+ years' experience in administrative support or Customer Support/Service
• Advanced in German language. Fluency in English

Our offer

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt
Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt

Global (ALL)