Leisure Sales Executive - German Speaking - Omani National

Mandarin Oriental Muscat is looking for a Leisure Sales Executive - German Speaking - Omani National to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

As Leisure Sales Executive, you will work closely with the Director of Commercial Strategy, Senior Sales Manager and the Sales team to drive leisure business and achieve or exceed monthly, quarterly, and annual revenue targets.

The role focuses on developing and maintaining strong relationships with key leisure accounts, including travel agencies, tour operators, Destination Management Companies (DMCs), wholesalers, consortia, and other leisure partners across assigned markets.

You will be responsible for identifying new business opportunities, managing existing leisure accounts, implementing sales strategies and account plans, and increasing the hotel's market share within the leisure segment. The role requires a proactive approach to account management, sales calls, client entertainment, site inspections, and market development while positioning Mandarin Oriental, Muscat as a preferred luxury leisure destination.

Responsibilities

• Understand, communicate, and adhere to all corporate and hotel policies and standard operating procedures.
• Ensure all business activities and decisions comply with the MOHG Code of Conduct and applicable laws, rules, and regulations.
• Fully understand and support Mandarin Oriental, Muscat's People & Culture strategic policies.
• Support all learning and development activities as required.
• Safeguard confidential information and personal data relating to guests, customers, colleagues, and the hotel.
• Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy.
• Act as a hotel and brand ambassador at all times.
• Carry out any additional duties requested by management related to hotel operational activities.
• Generate, develop, and maintain leisure accounts within assigned markets and segments through proactive sales activities.
• Develop and maintain productive relationships with travel agencies, tour operators, DMCs, wholesalers, consortia, and other key leisure partners.
• Identify and develop new leisure business opportunities to increase room revenue, occupancy, and market share.
• Conduct face-to-face sales calls, telephone calls, client entertainment, presentations, and site inspections.
• Implement and execute leisure sales objectives, strategies, and action plans to achieve and exceed assigned targets.
• Manage assigned leisure accounts and continuously evaluate their production, potential, and performance.
• Support the development and implementation of seasonal leisure campaigns, tactical offers, packages, and promotions in collaboration with relevant departments.
• Maintain awareness of leisure market trends, source markets, booking patterns, customer preferences, and competitor activities.
• Monitor competitors' leisure positioning, rates, packages, promotions, and market activity and report relevant threats and opportunities.
• Develop strong and productive relationships with existing business partners while actively identifying potential new partners.
• Ensure negotiated agreements and selling strategies are adhered to and maximize upselling opportunities whenever possible.
• Conduct regular account reviews and recommend actions to increase production from key leisure partners.
• Maintain accurate and up-to-date information regarding assigned accounts, activities, opportunities, and production in the relevant systems in accordance with MOHG standards.
• Respond to client and partner requests within the time frames established by the company.
• Participate in leisure sales activities, roadshows, trade events, exhibitions, sales missions, and networking opportunities as required.
• Attend major events in the hotel and city as requested by the Department Head.
• Cross-sell Mandarin Oriental properties worldwide whenever appropriate and identify opportunities to generate business across the Group.
• Support customer loyalty and Mandarin Oriental brand standards by delivering service excellence throughout the customer experience.
• Build strong relationships with customers, guests, and colleagues to understand their needs and provide effective solutions.
• Conduct hotel site inspections for leisure partners and prospective clients as required.
• Participate in client entertainment activities with the Sales Department.
• Conduct joint sales calls with the Sales team as required.
• Establish and maintain files and databases for leisure accounts and assist the Assistant Director of Sales and Director of Sales in maintaining the account management system.
• Attend weekly and monthly departmental meetings and prepare relevant account performance updates, market intelligence, and feedback.
• Understand the overall leisure market, including competitors' strengths and weaknesses, economic trends, supply and demand, and key source-market developments.
• Work closely with Reservations, Revenue, Front Office, Marketing, Conference & Events, and other relevant departments to ensure leisure opportunities are effectively converted and guest expectations are met.
• Handle guest or client concerns professionally and support the resolution of any disputes when required.
• Maintain an excellent working relationship with all colleagues and departments across the hotel.
• Set a positive example and consistently demonstrate Mandarin Oriental standards and values.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.