Microsoft Support Engineer with German

Job Description:

At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

This is your job:

• Windows OS Server Support: Provide 2nd level troubleshooting and resolution for complex issues related to Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022).
• Windows Server Patching: Plan, implement, and manage Windows Server patch deployments, ensuring system stability and security.
• File and Printing Services Support: Resolve advanced issues related to file sharing, network permissions, and printing services within a Windows environment.
• Active Directory Support: Manage and troubleshoot user and computer accounts, security groups, and access permissions within Active Directory.
• VMware ESXi Support: Troubleshoot and resolve issues related to our VMware ESXi virtualized environment, ensuring optimal performance and availability of virtual machines.
• Outlook Support: Provide expert-level support for complex Outlook application client and connectivity issues. This includes creating distribution lists and managing mailbox access permissions.
• Microsoft 365 Applications and Services Support: Resolve advanced issues related to various Microsoft 365 applications and services, including but not limited to OneDrive, Microsoft Teams, SharePoint Online, and Exchange Online.
• Adhere to ITIL best practices for incident, problem, and change management processes.
• Document solutions and contribute to the knowledge base to improve team efficiency and first-call resolution rates.
• Collaborate with other IT teams and stakeholders to ensure seamless service delivery.

Your qualifications:

• Fluent in German
• Bachelor's degree in Information Technology, Computer Science, or 1-3 years of experience in a 2nd level IT support or systems administration role.
• Strong expertise in Windows Server operating systems
• Proven experience with Microsoft 365 administration and support (Exchange Online, SharePoint Online, OneDrive, Teams).
• Knowledge of Active Directory management and troubleshooting.
• Experience with VMware ESXi environments.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Good understanding of ITIL principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., MCSA, MCSE, ITIL Foundation) are a plus.

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview

Required Skills:
• Support