- Startseite/
- Alle Stellenangebote/
- Portugal/
- Kategorien/
- Middle Contact C...
9 andere Personen sehen sich das gerade an
PortugalMiddle Contact Center Agent (Automotive Topics)
Erstellungsdatum 20.07.2026
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients' activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Middle Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities
What skills are we looking for?
- High school diploma or equivalent (mandatory)
- Minimum 2 years of previous work experience in asCustomer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer:
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
About the job
Job ID: 28811
Company: Volkswagen Group Services, Portugal
Location:
Volkswagen AG
2 andere Personen sehen sich das gerade an
Erstellungsdatum 20.07.2026
Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.
Mehr Jobs in Portugal
Portugal, LissabonErstellt: 23.10.2026German Speaking Customer Support Rockstars wanted to sunny Portugal! (Relocation included!!)
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026Wir suchen Deutsch sprechende Kundensupport-Rockstars für das sonnige Portugal! (Umzug inklusive!!)
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026Content Moderator im sonnigen Lissabon - inkl. Umzugspaket!
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026German Customer Advisor in Lisbon - Including accommodation!
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026Tech Support bei Adobe in Lissabon! Mit Umzugshilfe
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026German Content Moderators wanted for world's leading social media app in sunny Lisbon!
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 23.10.2026German speaking Technical Support in sunny Lisbon!
Umzugshilfe
Keine Erfahrung notwendig
Portugal, Lissabon, LisboaErstellt: 23.10.2026Kundenservicemitarbeiter im sonnigen Lissabon - inkl. Umzugspaket!
Umzugshilfe
Keine Erfahrung notwendig
Portugal, LissabonErstellt: 18.10.2026Wir suchen Deutsch sprechenden Kundensupport für das sonnige Portugal! (Umzug inklusive!!)
Umzugshilfe
Keine Erfahrung notwendig
Unser Blog - Bereite deinen Umzug vor
Finde deine Wohnung in Portugal
Wohnungen
€1,300
Monat
30Tage
Mindest Aufenthalt
Wohnungen
€500
Monat
60Tage
Mindest Aufenthalt
WG
€450
Monat
30Tage
Mindest Aufenthalt
WG
€585
Monat
30Tage
Mindest Aufenthalt