Crown are looking for a highly motivated, sales and customer service focused team player to be a part of our Relobility department supporting customers in relocating their household goods across the globe and provide destination services to get them settled into their new location.
We are hiring a
Mobility Advisor with Czech & German in Prague!
*Must be eligible to live and work in Czech Republic, Sponsorships will not be considered.
LocationOffice based at our International Relocations Office in Prague, Karlin, Futurama Business Centre.
What is a Mobility Advisor to us?The role of the Mobility Advisor is an integral one within the Crown Mobility and Relocations Business, providing excellent customer experience and expert knowledge to ensure Crown offers a world class service to all its clients and their employees.
The Responsibilities of a Mobility Advisor• Liaise with assignees and clients to implement and manage a range of global mobility services including home search, destination services and intercultural training within agreed budgets;
• Act as the primary contact to assignees and relevant Crown clients regarding their moves;
• Ensure consistent communication between all relevant parties associated with the move or services provided;
• Act as a specialist in Crown's services and advise clients and assignees where appropriate;
• Complete financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs and invoicing.
Aptitude, Knowledge and Qualifications - Fluent in English, Czech and German
- Ability to maintain confidentiality and display tact and discretion at all times.
- Excellent analytical, interpersonal and communication skills.
- Ability to work in a potentially rapidly changing environment.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
- Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
- Ability to work efficiently in a high- pressured environment.
- Confident can-do attitude and a willingness to support stakeholders in effectively doing their job.
- Solution oriented approach to problem solving and decision making.
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Well-developed administration and organisation skills with strong attention to detail.
- Proficient computer skills with experience using Microsoft Office
- Strong communication and presentation skills.
- Cultural sensitivity and awareness.
- Secondary education certificate, or equivalent (preferred)
- 2 - 3 years industry or equivalent customer services experience
What is in it for youYou'll be based in one of the largest Crown hubs globally, gaining hands-on experience of our operation and learning the many valuable skills you'll need to manage a business. Everything from sales, marketing and account management to coaching, mentoring and leadership skills.
You will have the opportunity to enrol on our innovative in-house training courses, and have access to an extensive library of on-line personal development training materials, that will hone and nurture your leadership skills, preparing you for your future career.
You will have access to our many benefits, which Includes but is not limited to;
- Multisport Card
- Pension Scheme
- 5 weeks holiday, Birthday leave, 2 days volunteering leave
- Language courses
- Travel allowance
- Well-being Program, Employee Referral Program,
- E-learning courses
What we are looking forWe look for people who are driven by results and have a clear aptitude for sales. Entrepreneurialism is very important, especially if you can balance it with empathy for our diverse customers and ability to understand what they really need. After all, this job is all about engaging with customers and finding new, creative ways to exceed their expectations.
Teamwork is a big part of life here, so you must be someone who loves taking a collaborative approach and who can recognise and acknowledge the contribution of others.
You'll also be able to motivate and inspire the people around you by bringing enthusiasm and positivity to everything you do.
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
Company ValuesAt Crown we pride ourselves with the quality we deliver and values we stand by.
We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative
Equal opportunitiesCrown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.