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Multi-lingual Customer Service Expert (German/English)

Großbritannien (UK), Liverpool

Multi-lingual Customer Service Expert (German/English)

Erstellungsdatum 08.04.2025

4.6 out of 5 based on 526 of reviews

Company Description

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.

Job Description

Providing personalised and inspiring customer experiences that bring the brand to life in a 'sales through service' approach via phone, email, chat and potentially social media
Engaging with customers to gain a full personal understanding of their requirements
Covering an expanding scope of services to support customers across the full customer journey
Managing customer interactions involving stakeholders from the partner network
Developing a deep understanding of vehicles and services and their benefits for customers' work, adventure or outdoor life
Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
Providing feedback for ongoing improvement of processes

Qualifications

Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
A passion for 4x4 in combination with a customer-centric mindset
Excellent verbal and written communication skills in German as well as in English.
Strong communication skills with the ability to tailor information to individual customer needs
Good social and interpersonal skills
Good listening and problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
Enjoys working in a start-up environment with dynamic changes to the process landscape
Team player with a positive approach and drive to take responsibility for resolution of customer issues
Experience in using CRM tools and MS Office applications
Flexibility in operational hours of shift pattern to include weekend working.

Additional Information

Working a shift rota within the Operational Hours: Monday - Friday 8.00am - 4.00pm

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

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