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Multilingual Helpdesk Technician (German Speaking)
PhilippinenPhilippinen

Multilingual Helpdesk Technician (German Speaking)

Erstellungsdatum 07.06.2026

9 haben sich bereits beworben

Details:

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds to end-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
  • Process P1/P2 tickets - Issue that needs immediate assistance


Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s):
    • Basic hardware knowledge
    • Basic software knowledge
    • Basic networking
  • Average written and spoken communication skills in one or more languages including but not limited to English and German.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Shift flexibility and schedule adherence are required for the position.


#LI-RT1, #LI-REMOTE

Pay Range:

Based on Experience

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