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Multilingual Helpdesk Technician (German)
Erstellungsdatum 27.03.2025
Details:
Job Responsibilities:
Language Requirement:
Job Requirements
Details:
Job Requirements:
#LI-RT1, #LI-HYBRID
Pay Range:
Based on Experience
Job Responsibilities:
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Language Requirement:
- This position is for Helpdesk Technician II MultiLang - German
Job Requirements
Details:
Job Requirements:
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts
#LI-RT1, #LI-HYBRID
Pay Range:
Based on Experience
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