O2C Customer Contact Management Analyst - German Speaker

🌟 O2C Customer Contact Management Analyst - German Speaker

📍 Location: Budapest, Hungary
🏡 Hybrid Working

You've built experience, now use it where bold ideas meet real impact. At Opella, we're challenging how self-care works for millions of people and need leaders and experts ready to shape what's next. As an O2C Customer Contact Management Analyst - German Speaker, you'll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

🚀 The Opportunity

We're looking for an O2C Customer Contact Management Analyst - German Speaker to join our growing team in Budapest.

In this customer-facing role, you will be the first point of contact for customers across Europe and the Middle East, helping resolve inquiries, claims, returns, and disputes while delivering an exceptional customer experience.

You'll work closely with teams across Supply Chain, Logistics, Sales, Quality, IT, and Finance to ensure customer issues are resolved efficiently and professionally while contributing to continuous improvement and automation initiatives.

🎯 What You'll Be Doing
Key Responsibilities

✅ Serve as the first point of contact for customer inquiries, requests, claims, returns, and disputes via phone and written communication.

✅ Register, classify, and manage customer cases accurately, ensuring resolution within agreed service levels.

✅ Investigate and resolve customer issues by collaborating with cross-functional teams including Supply Chain, Sales, Logistics, Quality, and Finance.

✅ Manage claims and returns processes while ensuring compliance with company policies, approval workflows, and internal controls.

✅ Monitor and follow up on open cases, providing regular updates and ensuring a positive customer experience.

✅ Maintain accurate case categorization and reporting to support root cause analysis and operational excellence.

✅ Contribute to process improvements, automation projects, and global initiatives that enhance customer satisfaction and efficiency.

🧩 About You
Key Requirements

• Fluent German and English language skills, both written and spoken.

• Previous experience in customer service, customer contact management, order management, or a similar customer-facing role.

• Strong customer-first mindset with a passion for delivering outstanding service.

• Good understanding of Order-to-Cash (O2C) processes and customer case management.

• Hands-on experience with Salesforce Service Cloud and SAP (preferably SAP S/4HANA).

• Strong analytical and problem-solving skills with excellent attention to detail.

• Ability to collaborate effectively across teams while managing priorities independently in a fast-paced environment.

This is more than the next step in your career, it's a chance to lead change and help reinvent self-care for the world. If you're ready to challenge, inspire and deliver impact that matters, we're ready for you. We are challengers. We are Opella.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

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