O2C Customer Contact Management Senior Analyst German and English Speaker - 2 Year FTC

O2C Customer Contact Management Senior Analyst (German & English Speaker) - 2 Year Fixed-Term Contract

Location: Budapest, Hungary (Hybrid)
Contract: 2-Year Fixed-Term Contract
Function: Order-to-Cash (O2C) Customer Care

You've built experience, now use it where bold ideas meet real impact. At Opella, we're challenging how self-care works for millions of people and need leaders and experts ready to shape what's next. As an O2C Customer Contact Management Senior Analyst (German & English Speaker) - 2 Year Fixed-Term Contract you'll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

The Opportunity

As an O2C Customer Contact Management Senior Analyst, you'll play a critical role in delivering exceptional customer service across Europe and the Middle East & Africa region.

Acting as the frontline contact for customer inquiries, claims, returns, and disputes, you'll take ownership of cases from initiation through resolution, working closely with cross-functional teams to deliver a seamless customer experience. Your contribution will directly support customer satisfaction, operational excellence, and business performance.

This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys driving continuous improvement.

What You'll Do
Key Responsibilities

• Act as the primary point of contact for customer inquiries, claims, returns, disputes, and service requests via phone and written channels.
• Own and manage customer cases end-to-end, ensuring timely investigation, resolution, and communication throughout the process.
• Deliver excellent customer experiences by maximizing first-contact resolution and meeting agreed service levels.
• Collaborate with cross-functional teams including Supply Chain, Commercial, Finance, Quality, Logistics, and IT to resolve complex customer issues.
• Manage claims and dispute resolution activities, ensuring compliance with internal policies, controls, and approval processes.
• Monitor case performance and reporting, maintaining accurate case classification and supporting root-cause analysis.
• Drive continuous improvement initiatives, including process optimization, automation projects, documentation updates, and onboarding support for new team members.

About You

• Fluent German and English language skills, both written and verbal.
• 3-5 years' experience in customer service, contact centre, Order-to-Cash, or customer operations, ideally within a multinational environment.
• Strong understanding of Order-to-Cash processes, customer claims management, and dispute resolution.
• Experience using Salesforce Service Cloud and SAP (preferably S/4HANA) in a customer-facing operational environment.
• Advanced Microsoft Office skills, particularly Excel, with the ability to analyse and interpret operational data.
• Excellent problem-solving, analytical, and organisational skills, with strong attention to detail.
• A proactive, customer-focused mindset with the ability to work independently, manage priorities, and collaborate effectively across teams.

What Makes You Successful

• Puts customers at the centre of everything you do.
• Takes ownership and drives issues through to resolution.
• Communicates effectively and builds strong relationships.
• Thrives in a collaborative, fast-paced environment.
• Embraces change and continuous improvement.
• Balances attention to detail with a broader business perspective.
• Demonstrates resilience, adaptability, and a strong team spirit.

This is more than the next step in your career, it's a chance to lead change and help reinvent self-care for the world. If you're ready to challenge, inspire and deliver impact that matters, we're ready for you. We are challengers. We are Opella.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.
Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

Join Opella and help us deliver exceptional customer experiences while shaping the future of consumer healthcare.

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