O2C Customer Contact Management Senior Analyst - German Speaker

O2C Customer Contact Management Senior Analyst - German Speaker
Location: Budapest (Hybrid)
You've built experience, now use it where bold ideas meet real impact. At Opella, we're challenging how self-care works for millions of people and need leaders and experts ready to shape what's next. As an you'll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
Key Responsibilities

• Act as the first point of contact for customer inquiries and disputes via phone and written communication
• Own and manage cases end-to-end, ensuring timely resolution within defined service levels
• Resolve complex claims and returns in line with company policies and procedures
• Collaborate with cross-functional teams (Supply Chain, Commercial, Quality, Logistics) to investigate and resolve issues
• Ensure accurate case registration, classification, and documentation to support reporting and root cause analysis
• Manage related documentation (credit/debit notes, returns) while ensuring compliance with approval workflows and internal controls
• Contribute to continuous improvement initiatives, including process optimisation and automation projects

Key Requirements

• Fluency in English and German (written and spoken)
• 2-4 years of experience in customer service, call centre, or O2C operations, ideally within Pharma or FMCG
• Solid understanding of Order-to-Cash (O2C) processes
• Hands-on experience with Salesforce Service Cloud and SAP (preferably S/4HANA)
• Advanced knowledge of MS Office, particularly Excel
• Strong analytical, problem-solving, and organisational skills with high attention to detail
• Excellent communication skills with a collaborative, customer-focused mindset

Why Join Opella?
At Opella, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed.
You will join a purpose-driven organisation where you can grow your career, contribute to meaningful innovation, and make a real impact on people's everyday health.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

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