O2C ORDER & CUSTOMER CONTACT MANAGEMENT TRAINEE - ENGLISH AND GERMAN SPEAKING

O2C Order & Customer Contact Management Trainee

Location: Budapest, Hungary (Hybrid)
Working Hours: 20-30 Hours per Week
Function: Order-to-Cash (O2C) Customer Care
Hiring Manager: András Pinter

Your career shouldn't start with waiting in line. At Opella, early careers are built differently. You're trusted early, supported strongly, and given real space to make an impact. As an O2C Order & Customer Contact Management Trainee, you'll step straight into work that helps make self-care simpler, smarter and more human for millions of people

The Opportunity

As an O2C Order & Customer Contact Management Trainee, you'll become part of our Market Customer Care team supporting customer service operations across Europe and the Middle East & Africa.

This is an exciting opportunity to gain hands-on experience in a global consumer healthcare organisation, working closely with Customer Care, Supply Chain, and cross-functional teams to help deliver excellent customer experiences and support business growth.

You'll learn how end-to-end customer service operations drive customer satisfaction, product availability, accurate order fulfilment, and business performance while building skills that will support your future career.

What You'll Do
Key Responsibilities

• Support daily activities of the O2C Market Customer Care team, ensuring smooth customer service operations.
• Process and manage customer orders accurately and efficiently within ERP systems.
• Receive, record, and track customer inquiries, requests, claims, and returns in line with service priorities.
• Assist in managing customer complaints by coordinating with relevant teams to support timely resolution.
• Ensure compliance with Opella policies, O2C processes, and Good Distribution Practice requirements.
• Contribute to process improvement and automation initiatives that enhance operational efficiency.
• Prepare reports, analyses, and administrative support for projects and business activities.

About You
Key Requirements

• Currently studying towards a degree in Business Administration, Supply Chain, Logistics, Finance, or a related discipline.
• Available to work 20-30 hours per week alongside your studies.
• Strong proficiency in Microsoft Office applications, particularly Excel.
• Fluent in English and German, with strong written and verbal communication skills.
• Organized, detail-oriented, and able to manage multiple priorities effectively.
• Proactive mindset with a willingness to learn and contribute to a fast-paced environment.
• Knowledge of logistics, supply chain processes, or ERP systems would be advantageous.

What Makes You Successful

You are someone who:

• Enjoys working with people and solving problems.
• Has a customer-focused mindset.
• Is curious, adaptable, and eager to learn.
• Works accurately and pays attention to detail.
• Collaborates effectively with diverse teams.
• Takes ownership of tasks and follows through.
• Thrives in an international environment.

This isn't a stop on your CV, it's the start of something bigger. If you want to grow, be heard and help change how self-care works for people everywhere, we're ready to back you. We are challengers. We are Opella.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.
Diversity, Equity & Inclusion
Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

Join Opella and help shape the future of consumer healthcare while building a career that matters.

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