Operations Manager IT German speaking (REF4744C)

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

• Contributing to the functional management of multiple production units and serving as an interface to Service Delivery Management (SDM) for the contracted scope of services
• Providing technical and operational support for concepts, including cost estimation, in coordination with SDM
• Supporting SDM with commissioning and cost optimization
• Optimizing service components and achieving target cost levels
• Participating in and aligning operational planning and forecasting with SDM
• Operational involvement in incident, problem, change, and escalation management within the contracted scope of services for the customer
• Recommending portfolio consolidation and standardization, and defining KPIs
• Participating in smaller customer projects from initiation and planning through implementation, controlling, and completion
• Providing technical support to Service Delivery Management for existing customers
• Further developing, optimizing, and applying methods and procedures within OS service management

Qualifications

• Very good German language skills and good English language skills
• Master's or diploma degree with relevant professional experience or equivalent knowledge and skills
• Technical knowledge in the area of Microsoft services, Azure, and M365
• Good understanding of the OS service portfolio
• Strong commitment to building and maintaining positive customer relationships
• Excellent customer-focused and entrepreneurial mindset, including interactions at management level
• Strong analytical and conceptual thinking skills
• High level of flexibility, resilience, and commitment
• Basic knowledge of business administration (e.g. development of business cases, cost calculations for offerings/products)
• Strong communication skills

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.