OTC - Accounts Receivables Management (m/f)

About this Position
Specialist AR & Disputes ensures timely payment by contacting customers for overdue balances and resolving open inquiries with internal stakeholders. Investigates and resolves deductions by matching open credit/debit items and following up on missing documentation or repayments. Maintains accurate customer account status to support financial reporting and ensure clean receivables.
About the team: You will be part of a dedicated and collaborative Specialist AR & Disputes Team responsible for german speaking countries that plays a crucial role in maintaining the company's financial health. We collaborate closely with customer relations, credit and collections, sales, and finance teams located in divers countries to ensure seamless operations and optimal cash flow. We value open communication, continuous learning, and supporting each other to solve challenges together. Whether you are just starting your career or bringing experience, you'll find a supportive environment where your contributions truly make an impact.
What you'll do

• Develop and maintain strong relationships with customers by addressing account-related questions and resolving operational issues promptly.
• Monitor and manage accounts receivable to ensure timely collections, accurate application of payments and credits, and resolution of aged or disputed balances.
• Maintain detailed and accurate financial records to keep overdue accounts within company standards and handle uncollectible amounts appropriately.
• Process outgoing payment runs in line with company policies to ensure smooth cash flow.
• Work closely with Customer Service, Credit Management, Incoming Payments, and Sales teams to ensure alignment and deliver effective solutions for account management.

What makes you a good fit

• Advanced knowledge of German (B2,C1) and basic English language is required
• Recent graduate in Finance, Accounting, Business Administration, or a related field is an advantage.
• Comfortable using digital accounting systems and software (e.g., SAP, Excel -Basic knowledge, email, chat platforms like Teams), ability to learn new digital tools and software.
• Ability to work independently and in a fast-paced environment.
• Good communication skills to talk clearly and politely with customers and team members.
• Strong attention to detail, combined with logical and analytical thinking, to maintain accurate records and identify errors effectively.
• Ability to organize work and manage time well to meet deadlines.
• Willingness to learn and work well with others in a team.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Starting salary range: €1,460-€1,750 gross. The final salary will be determined based on the above criteria and confirmed after the interview process.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.