OTC Manager - German Speaking

Erstellungsdatum 28.09.2026

4.6 out of 5 based on 526 of reviews

Job title: GSC - OTC Manager - German Speaking

Work location: Budapest

Organizational unit: GSC

Working Hours: 8:00-17:00 (office hours)

On public holidays and rest days in Hungary, office hours will be scheduled based on prior arrangement.

MAIN CONTENT OF THE JOB:

This role is responsible for credit risk management, collections coordination, customer master data maintenance, refund and claims processes, and operational support activities. The role works closely with Stations, OTC, GSC, Finance teams, and customers to optimize cash flow, minimize credit risk, and ensure compliance with company policies and controls.

MAIN TASKS:

Credit Management

Manage credit reviews, renewals, exceptions, and credit limit adjustments.
Monitor customer credit exposure and support risk mitigation activities.
Coordinate documentation reviews and approval processes.
Support B/L releases and credit note approval follow-up.

Collections & Cash Flow Management

Coordinate collection transfers and escalation processes.
Monitor collection performance and aged receivables.
Drive working capital improvement initiatives.
Support dispute resolution and legal escalation processes.
Act as a key contact for stations and collection teams.

Credit Portal & Master Data

Manage customer onboarding and maintenance activities in the Credit Portal.
Review customer documentation and maintain credit-related records.
Ensure accuracy of customer master data, payment terms, and collector assignments.

Refunds & Claims

Process customer refunds and coordinate required approvals.
Manage claims-related accounting activities and contra-account setup.
Coordinate with OTC and other stakeholders to resolve outstanding issues.

Operational Support & Controls

Create manual invoices and support exception handling activities.
Investigate unidentified customer payments.
Perform ICS reviews and provide control-related commentary.
Support audits, compliance activities, and process documentation.

Continuous Improvement & Reporting

Monitor KPIs and collection performance metrics.
Analyze processes and identify improvement opportunities.
Provide recommendations and insights to Credit & Collections leadership.
Support SOP development and service performance reviews.

DEADLINE-BASED AND REGULAR TASKS TO BE PERFORMED:

Handling discrepancies and completing reporting tasks on time
Completing administrative tasks on time
Completing month-end activities on time

JOB RESPONSIBILITIES:

Meeting Business Partner requirements
Ensuring data quality
Meeting deadlines
Ensuring timely and quality communication
Completing tasks arising from the position and assigned by the supervisor
The employee is required to comply with the internal regulations, instructions, and procedures in force at the company at all times

Qualification: Higher education or secondary vocational qualification

Preferred specialization: A degree in accounting, financial management, ACCA qualification is an advantage.

Professional experience:

Should have Collections / OTC Delivery experience of 3-5 years each.
Experience in a Shared Services Centre preferred.
Proficiency in financial software and ERP systems; experience with CREST or similar systems is a plus.
Fluent in English; proficiency in additional languages is an advantage.
User-level knowledge of MS Office (Word, Outlook)
Advanced knowledge of MS Excel and PowerPoint
Certificate of good conduct (or proof that there are no ongoing proceedings against the employee)

Skills and Competencies Required for the Position:

Fluent in German language
Excellent analytical and problem-solving skills, with a keen attention to detail.
Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and external partners.
Proven track record of driving process improvements and achieving financial targets.
Flexible Working Location Hybrid working model - the first 3 months are office-based, followed by a 50% working from the office / 50% working from home
High level of customer centricity

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