Parts Support Representative (German speaking)

Job Description

In This Role, Your Responsibilities Will Be:

• Respond to customer sales enquiries received via phone, email, or digital channels, ensuring timely, professional, and solution-oriented communication.
• Qualify enquiries to provide the most appropriate customer solutions while adhering to delegation of authority, export compliance requirements, and business policies.
• Partner closely with local sales teams to prioritize activities, support proactive selling initiatives, and contribute to key account planning and customer strategies.
• Identify the most effective replacement part solutions by understanding customer needs and accurately determining correct part numbers.
• Prepare clear, accurate, and technically sound quotations that highlight customer value and business benefits, keeping sales offices informed throughout the process.
• Collaborate with internal teams and cross-functional partners to ensure seamless delivery of customer solutions and service levels that differentiate Emerson from competitors.
• Actively follow up on quotations, support opportunity conversion, and contribute to sales growth.
• Seek continuous improvement opportunities to enhance processes, customer satisfaction, and overall service quality.

Who You Are:

You build strong relationships and work collaboratively across teams to achieve shared goals. You focus on understanding and anticipating customer needs to deliver solutions that add value and build trust. You communicate clearly and effectively, adapting your approach to different audiences and situations. You demonstrate a results-oriented mindset, taking ownership of your work, following through on commitments, and continuously looking for ways to improve outcomes.

For This Role, You Will Need:

• Experience supporting sales, customer service, or commercial operations in a structured, fast-paced environment.
• The ability to interpret customer requirements and translate them into accurate, value-driven solutions.
• Strong English and German communication skills, both written and verbal, with a customer-focused mindset
• Attention to detail and the ability to manage multiple priorities while meeting deadlines.
• Comfort working with digital tools, systems, and data to support enquiry management and order processing.
• A collaborative approach and willingness to work across functions and geographies.

Preferred Qualifications That Set You Apart:

• An engineering degree or equivalent experience supporting industrial, manufacturing, or engineered product environments.
• Familiarity with quotation processes, order management, or aftermarket/parts support.
• Exposure to international or cross-cultural sales organizations.
• A continuous improvement mindset with ideas for enhancing customer experience and internal processes.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We also recognize the importance of employee wellbeing and flexibility, offering an accessible workplace, commuting support, opportunities for sport activities and the possibility of partial remote work, depending on role requirements.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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