Pensions Administrator Process Lead with German

Pensions Administrator Process Lead

This internal secondment offers an experienced pensions administrator the opportunity to spend six months in Germany to build deep expertise in German pensions administration processes. The role sits within Pensions Administration / Operations and is focused on structured knowledge transfer from the German team to support the establishment of a new pensions administration / payroll capability in Poland.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will combine hands-on learning, collaboration, and knowledge transfer while building expertise in German pensions administration:

• Learn and support end-to-end German pensions and payroll administration processes, including member lifecycle events and calculations
• Work closely with German colleagues, shadowing activities and supporting daily operations
• Document processes, procedures, and best practices for future use in Poland
• Identify differences between German and Polish processes and assess potential impacts
• Prepare high-quality training materials (SOPs, process maps, training decks)
• Act as a bridge between German and Polish teams to ensure alignment and smooth knowledge transfer
• Support and co-deliver training sessions during and after the secondment
• Identify process improvements, efficiencies, and risk mitigation opportunities
• After returning to Poland, act as SME and trainer for the newly established team

How this opportunity is different

During the assignment, the secondee will learn the end-to-end German pensions and payroll administration processes, document procedures and best practices, and build strong relationships with local stakeholders. The secondee will support day-to-day operations in a pragmatic way and ensure the transfer as smooth and seamless as possible. On returning to Poland, the secondee will act as the Subject Matter Expert (SME) for German pensions processes and play a key role in training and supporting the newly formed team. This is a temporary assignment in Germany with the clear expectation of returning to Poland at the end of the six-month period to take on the SME/trainer role.

Skills and experience that will lead to success

• Fluent German (B2/C1), English and Polish (required for training and stakeholder communication)
• 3+ years of experience in pensions and/or payroll administration, handling member lifecycle events, calculations, and client communication
• Strong communication and interpersonal skills; comfortable interacting with colleagues at different levels and in different locations
• Ability to explain complex pension topics in a clear, structured, and understandable way to colleagues with varying levels of experience
• Excellent attention to detail, data accuracy, and compliance mindset
• Strong documentation skills, including process mapping, drafting SOPs, and creating clear user guides and training materials
• Collaborative mindset and willingness to act as a role model for knowledge sharing and continuous improvement

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