People Support Team Lead - German speaking

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As a People Support Team Lead, you will be responsible for managing the People Support Team Germany and performing all people leadership-related activities in line with the Roche People Practices.

The opportunity:

The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

As a qualified Leader, you are:

• As a role model, building, leading and managing a strong and collaborative team. Creating a safe and positive team environment, ensuring that the team demonstrates the right mindset and attitude
• Building a culture of customer service within the team
• Building an engaging culture to both attract and retain top talent, coaching team members regarding their individual development and career plan
• Through frequent check-ins, ensuring that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions; and developing the team members' knowledge, skills, competency, etc. in order to retain and develop talented staff
• Ensuring maintenance, ongoing development and improvements to P&C/People Support platforms, ways of working, process flow, driving employee's self-service efficiency and enabling end user behavior change
• Developing and managing strong partnerships with key internal organizations and stakeholders and partnering across the business to ensure an ongoing evolution of trust, co-creation and fulfillment of their needs
• Driving continuous improvements to increase productivity, quality and service locally and globally.

Who you are:

We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Growth & continuous improvement mindset, coupled with strong business acumen and an understanding of servicing impact
• Strong leadership competencies and experience, change management skills and demonstrated success in global stakeholder management, plus an ability to exert influence to create positive cultural change
• Creative and proactive leadership style and a coaching mindset (empowering, enabling, facilitating accountability, collaboration, experimentation & continuous learning)
• Broad experience in a shared service center, with a proven track record of leading regional or global service delivery teams, preferably in an HR services environment
• Fluency in both English and German.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Loyalty & Parental Leave, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days / week).
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.