Procurement Helpdesk Analyst with German (fix term)

Entity:
Finance

Job Family Group:
Procurement & Supply Chain Management Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

GBS Procurement is integral to building bp's distinctive capabilities and enhancing the procurement processes. In order to achieve this, they are collaborating with segment category teams to effectively build, segment and manage the third-party supply chains. They are building the next generation of category management; sourcing and digital capability in line with bp's defined functional vision and location strategy.

Join our Procurement Team and advance your career as a

Procurement Helpdesk Analyst with German (fix term)

In this role You will:

• Resolve issues and escalate to the relevant channel (if required)
• Analyse the content of the incoming query, and work on the solution with relevant resolver groups
• Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process enhancements
• Accountable for controls being in place and working effectively across all processes and systems in relation with the Helpdesk Team/ helpdesk team members
• Delivering process standardization by identifying improvement opportunities and process change proposals
• Responsible for implementing new/re-designed processes and making sure they are operated properly within the team
• Responsible for highlighting improvement areas for reaching the targets
• Responsible for the performance management of the Helpdesk Team and for the daily operations of query handling and issue resolution
• Acting as first level of escalation for the Helpdesk Team members (Second level is the Team Leader)
• Build up and maintain professional relationship with Business partners and other functions

What You need to be successful:

• Recognised professional qualification in a business or finance field or similar field. 3-4 years business experience is required
• Proven process expertise in a given process tower such as PTP, OTC, RTR Customer Services or Supply Chain Management
• Relevant operational experience gained in a business or similar environment.
• Experience supporting and implementing strategic plans across a team.
• Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.
• Proven ability to use a wide range of systems and application tools and techniques to guide
• Ability to influence across different levels in the organization
• Experience in digital technology usage
• Language knowledge (Reading, Writing, Speaking B2) - English and German

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.