Procurement Operations & Client Service Desk with German (mandatory)

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Role Purpose

The primary purpose is to deliver value-add operational procurement services to clients in a structured, professional and consistent manner.

Responsibilities

We are currently seeking a Consultant with German to join the Procurement Operations & Client Service Desk team. Our new colleague needs to be a dynamic, highly client-focused individual with proven experience within Procurement Operations & Supply Chain.

Main responsibilities will include:

Working with onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

Overall accountability for:

• First level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. 'how to' guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
• Optimised and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
• Ensuring functional KPIs, SLAs and other performance objectives are met
• Responsible for maintaining an effective internal controls framework across all CIQ group
• Collaborate with cross-functional teams to streamline procurement workflows.
• Provide operational backup to the senior members in case they are unavailable, offering operational support to colleagues.

Requirements

• German and English languages professional level (MANDATORY)
• A bachelor's degree in business administration, supply chain management, finance, or a related field.
• Minimum 1 year experience in procurement, Supply Chain or to any related area.
• Previous experience with any procurement Software (SAP Ariba would be a plus), helpdesk tool(Service Now would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams).
• Good communication and interpersonal skills.
• Detail-oriented and organized person.
• Ability to work effectively in cross-functional teams (e.g., with finance, legal, and operations).
• Understanding of global sourcing and cultural sensitivities, especially in international procurement contexts.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

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