Project Manager / Transition Lead (German speaking)

Overview

NSC Global is currently looking for a German speaking Transition Project Manager and Service Delivery Lead to join our growing company.

NSC Global provides global network implementation and support solutions to world class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Transition Project Manager and Service Delivery Lead (German speaking)
LOCATION: Remote in Bulgaria

This is a hybrid project manager and service delivery manager role. You will lead the transition of a new enterprise client into NSC Global's managed service across six sites in several regions, working closely with Accenture as the prime contractor. You will own the programme end to end: planning, governance, commercial control and go live. Once the service is live, you will move into the delivery lead role and run the account in life. This position suits an experienced transition manager who is comfortable in a matrix organisation, enjoys international work and wants to own the service after go live.

Responsibilities

Transition (October 2026 to March 2027)

• Build and own the integrated transition plan across all six sites, with milestones, dependencies and go live readiness criteria
• Lead knowledge transfer, shadowing and handover from the outgoing provider
• Coordinate engineer onboarding, site access, client training and compliance for GMP regulated sites
• Work with internal tooling teams on ServiceNow and ticket integration with Accenture and the client
• Run go live and hypercare for each site, and sign off service readiness

Governance and client management

• Act as NSC's single point of contact for Accenture on the programme
• Prepare and lead steering committees, weekly programme reviews and regional calls twice a week
• Maintain RAID logs, change control and milestone reporting
• Escalate risks early and drive issues to closure

Commercial and financial control

• Track the transition budget and milestone billing against plan
• Make sure transition milestones are evidenced so they can be invoiced on time
• Follow NSC's project baseline standards for SOW, finance, billing and expenses

Delivery lead in run (from go live)

• Move into the programme's delivery lead role once the service is live
• Own service performance against SLAs and KPIs, and exposure to service credits
• Run monthly service reviews and continuous improvement with Accenture and the client
• Lead and support the onsite engineering team across regions, with local support in each region

Qualifications

Essential skills and experience

• Fluent German (C1 or above) and fluent English, spoken and written
• 5+ years in IT project or programme management, including at least one service transition
• Delivery experience across several countries and time zones, ideally Europe, the Americas and APAC
• Background in onsite IT, end user or field services delivery
• Experience working with or for a prime contractor or global systems integrator (e.g. Accenture)
• Working knowledge of ITIL and ServiceNow
• Confident stakeholder management up to senior client and partner level
• Strong control of plans, RAID logs, budgets and milestone billing

Desirable skills and experience

• Pharmaceutical, life sciences or other GMP regulated site experience
• PMP, PRINCE2, or ITIL v4 Foundation or higher
• Experience moving from transition into run as a service or delivery manager

Immediate availability is a strong plus.

At NSC, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments during the recruitment process, please let us know, we're here to ensure you have the support you need to apply and succeed.