Renewals Manager - Asana (German Bilingual)

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About the Renewals Manager role:

Asana is a collaboration software helping every team in the world become more effective in working together and realizing their goals. Our team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high-volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers, and Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize customer retention and growth, and to drive a high degree of customer satisfaction.

Location: Bulgaria (Remote)

What Will You Do?

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses.

• Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades.

• Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers.

• Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting.

• Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized.

• Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals.

• Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments. Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes.

• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan).

• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.

What Will You Need to Succeed?

• 2-5 years of experience with software/subscription renewals or account management (SaaS a plus)

• Fluency in German and English

• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement

• Excellent organizational and time-management skills. Detail-oriented written and verbal communication skills.

• Experience creating pricing presentations and delivering to C-level customers

• Thrives in partnering with Sales and Customer Success to achieve common goals

• Ability to drive momentum and on-time renewals by connecting the dots at large organizations, influencing stakeholders, and driving collaboration

• Approaches work with empathy and a creative, problem-solving mindset

• Thrives in a fast-paced environment while balancing a book of business, customer satisfaction, and retention

What We Offer?

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits, including:

• Remote or hybrid work

• Additional health insurance

• Mental health program

• MultiSport card

• Access to our company library of 50+ hours of sales video training

• Access to the learning platform Skillsoft - Business, Design, and Tech online courses

• Work computer

Compensation range: €30939.84 - 37127.81 Gross per year.

There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

This is a #MarketStarBulgaria position.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.